Key Account Manager

2 weeks ago

Subang Jaya, Malaysia Pingspace Sdn. Bhd. Full time

**Responsibilities**:
1. Customer Relationship Management:

- Act as the main point of contact for assigned key accounts, building and maintaining
strong relationships.
- Understand the specific needs and requirements of each account and proactively
address their concerns.
- Ensure customer satisfaction by promptly responding to inquiries, resolving issues, and
- providing personalized support.

2. Complaint Handling:

- Receive and investigate customer complaints, ensuring all issues are fully understood
and documented.
- Collaborate with the operations and technical teams to identify the root cause of
complaints and implement corrective actions.
- Follow up with customers to ensure their complaints have been addressed to their
satisfaction.

3. Problem-Solving and Solution Provision:

- Analyze complex customer challenges and work with cross-functional teams to devise
effective solutions.
- Coordinate with the operations and tech teams to implement improvements that
enhance the overall customer experience.
- Monitor the effectiveness of implemented solutions and continuously seek
opportunities for further improvement.

4. Account Management:

- Develop a deep understanding of each key account's business objectives, industry
trends, and market dynamics.
- Proactively identify opportunities to upsell or cross-sell products and services to
increase customer value.
- Conduct regular business reviews with key accounts to assess their satisfaction and
address any concerns.

5. Customer Liaison:

- Act as the main liaison between the company and key accounts, ensuring clear and
efficient communication.
- Provide timely updates to customers regarding the status of their inquiries, requests,
and ongoing projects.
- Foster a positive and professional image of the company in all interactions with
customers.

**Job Requirements**:

- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience as a Key Account Executive or in a similar customer-facing role.
- Strong interpersonal skills and the ability to build rapport with customers and internal
teams.
- Excellent verbal and written communication skills, with a keen eye for detail.
- Problem-solving mindset with a proactive approach to finding solutions.
- Ability to prioritize tasks effectively and work under pressure to meet tight deadlines.
- Familiarity with CRM software and other customer support tools is a plus.
- Knowledge of the industry and market trends relevant to the company's
products/services.
- Demonstrated track record of achieving and exceeding customer satisfaction goals.

**Salary**: RM3,100.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary

Ability to commute/relocate:

- Subang: Reliably commute or planning to relocate before starting work (required)

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