Revenue & Reservation Manager

2 weeks ago


Kuala Lumpur, Malaysia Else Kuala Lumpur Full time

**Duties & Responsibilities**:
**Revenue**:

- Analyze market trends, competitor performance, and historical data to identify revenue opportunities and recommend pricing strategies.
- Develop and implement pricing strategies and tactics to optimize revenue across different market segments and distribution channels.
- Monitor and adjust room rates, availability, and inventory to maximize revenue and occupancy.
- Conduct regular demand forecasting and adjust strategies accordingly.
- Be conversant on the seasonality of demand and be timely in anticipating pick-up.
- Keep abreast of events happening in the city that will directly or indirectly affect the demand for rooms.
- Monitor and manage hotel room inventory to ensure optimal distribution and availability on distribution channels.
- Manage and maintain relationships with online travel agencies (OTAs), global distribution systems (GDS), and other distribution partners.
- Monitor and evaluate the hotel's presence on online booking platforms and ensure accurate inventory and rate information.
- Coordinate with the Sales and Marketing teams to develop promotions, packages, and special offers to drive bookings and revenue.
- Generate reports and analyze key performance indicators (KPIs) to track revenue performance, occupancy, and market share.
- Identify revenue trends, patterns, and potential areas for improvement.
- Provide regular reports and insights to the management team to support strategic decision-making.

**Reservations**:

- To manage the daily operations and efficient running of the Reservations Department.
- Provide direction and leadership to Reservations team, assisting them to achieve their potential and achieve overall departmental objectives.
- Demonstrate an in-depth knowledge and understanding of hotel systems including but not limited to Opera ORS, Opera PMS, EasyWay, Experience Hotel, SuitePad etc.
- To ensure all administrative procedures are completed accurately and in accordance with the departmental and organizational guidelines.
- Conduct regular audits to ensure guests’ profiles are updated and merged regularly according to the hotel’s standard operating procedures.
- To ensure accurate, up to date contract information, rate agreements, data input into Opera Reservation System, for both existing and new clients.
- Provide supervision and guidance to ensure that the team operates within the standards set and to conduct necessary training and counselling when team members fall short of expectations.

Pay: From RM5,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Expected Start Date: 10/01/2024


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