Reservation Manager

2 weeks ago


Kuala Lumpur, Malaysia Plenitude Suites Sdn Bhd Full time

**JOB DESCRIPTION**:
Total responsiveness to the needs/request of our guests.
Review arrival report daily.
The quality of neighborliness is optimized.
Keeps the management updated on rooms inventory
Ensures that associates promote the hotel facilities and services
Administers day to day operations of the Reservation department.
Works closely with the Sales department in regards of time Card, gather bookings, VIP bookings, building up modern corporate accounts and guarantees cut off dates are followed to.
Plans and screens colleague rosters.
Keeps up and/or creates appropriate strategies within the Reservations department.
Guarantees proficient strategies and contact between move and office areas to carry out work procedures.
Responsible for preparation of occupancy forecast.
Screens room stock control overbooking situation.
Overhauls partners on room rate changes.
Overhauls partners on rules and approaches administering uncommon promotion.
Guarantees room rates are upgraded in Lodging Operations System.
Following of no-shows and cancellations and ad libs methods to correct such situations.

**QUALIFICATION**:
Bachelor Degree/Diploma in Hotel Management from a good Institute.

**EXPERIENCE**:
Minimum of Three - Five years of work experience, and one 2 years in similar profile in Revenue department in a 5 stars hotel/apartment establishment.

**KNOWLEDGE, SKILLS AND ABILITIES**:
Knowledge of computer and hotel software.
Good written and oral communication skills.
Possess marketing and sales skills.
Ability to do multitasking and work well under pressure
Trading as Oakwood Hotel & Residence Kuala Lumpur at Jalan Ampang. Accommodate guest by providing 4 star hotel services standard and facilities.
Bachelor's or Equivalent


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