Revenue & Reservation

7 months ago

Kuala Lumpur, Malaysia Pan Pacific Hotels Group Full time

**Malaysia***

**PARKROYAL COLLECTION Kuala Lumpur***

**Revenue & Reservations***

**Job Grade**:

Full Time

PARKROYAL COLLECTION Kuala Lumpur puts you in the enviable heart of Kuala Lumpur’s Golden Triangle, where shopping, entertainment and commerce all come together.

Step outside our doors and experience a variety of food, available around the clock. Choose from a wide spectrum of shopping centres, from the decades-old homegrown staple Sungei Wang Plaza with its old-school charm to the award-winning shopping destination Pavilion Kuala Lumpur packed with over 700 retail outlets and restaurants.

Then, when the sun goes down, let your hair down and savour Kuala Lumpur’s vibrant nightlife just a stone’s throw away, on Changkat Bukit Bintang with its heady brew of clubs and bars.

Sight-seeing? Our hotel is just minutes away from premier destinations such as the Kuala Lumpur Convention Centre (KLCC), Petronas Twin Towers, KL Tower, Lake Gardens and Malaysia's International Financial District, the Tun Razak Exchange (TRX).

The Role
- Compiles information, analyses and monitors actual sales against projected online sales.
- Analyses information and evaluates results to choose the best solution and solve problems.
- Generates and provides accurate and timely results in the form of reports, presentations, etc.
- Conducts sales strategy analysis and refines as appropriate to increase market share for the property.
- Analyses available systems data to identify trends, future need periods and obstacles to achieving goals.
- Updates market knowledge, aligns strategies set by Director of Revenue and implement accordingly.
- To assist the Director of Revenue in the monthly forecasting of rooms and revenue.
- To assist Director of Revenue during the pricing and budgeting process.
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Demonstrates knowledge of job-relevant issues, products, systems, and processes.
- Explores opportunities that drive profit, create value for guests and encourage innovation; challenges existing processes/systems/products to make improvements.
- Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.
- Communicates proactively regarding rate restrictions and strategy.
- Assists hotels with pricing and provides input on business evaluation recommendations.
- Provides recommendations to improve effectiveness of revenue management processes.
- Develops and manages internal key stakeholder relationships in a proactive manner.
- Acts as a liaison, when necessary, between property and regional/corporate systems support.
- Assist in maintaining and implement as necessary the Revenue Management system in Revenue Management Department and undertake regular monthly audits and review to ensure standards are being met.
- To maintain a smart and professional approach within the team and with business partners.
- To provide complete support to Departmental Trainer, maintain and grow our culture of learning through education and having a fun oriented atmosphere to achieve high productivity.
- Analyse and monitor marketing channels, key and other account production. Ensure that all major channels of distribution - Brand website, GHA website, OTAs, GDS, CRO, Wholesale - effectively support the hotel and maintain rate parity.
- Monitor group and transient business thresholds in accordance with selling strategies in Budget & Forecast.
- Follow up on Tentative and Prospect group bookings in Opera OSEM with Sales & Event team for conversion.
- Update all channels of distribution as needed with rate or inventory restrictions.
- Maintain appropriate daily, weekly, monthly and yearly reporting tool to ensure measured tracking of results.
- Have knowledge of city-wide events, conventions, festive, school and holiday seasons, financial and political status of the country as well as of key business source countries.
- Monitor and analyse the competition weekly through competitive shops, internet, news reports to identify selling strategies and emerging trends.
- Understand the Brand concept of Best Rate Guarantee and exercise care in rate regulation as per Policy outlined by PPHG.
- Work closely with Director of Revenue to achieve optimum yield through reputable Third Party Intermediaries.
- Explore and provide variations in the market mix which would stimulate additional revenue without increasing costs.
- Actively look for new business opportunities and relate to Director of Revenue to enhance future potential.
- Assist to ensure disciplined configuration of Opera Property Management System and ORS in terms of Revenue Management, conduct regular audits on reservation entries
- Be able to use the Panther/Opera Property Management system, in particular the Reservation and Report screens.
- Assist to ensure PMS compliance with PPHG standards in terms of rate code, rate description, package elements, ma

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