Team Lead Customer Service
1 week ago
ROLE: Team Lead Customer Service - Native Japanese
Location: Bangkok, Thailand
**Salary**: 96,000 THB + Relocation allowance: 12,000 THB (one-time)
Head Counts: 6
Joining: ASAP or with Notice Period
Education: Bachelor's degree is a must
Minimum 1 year of experience as a Team Leader in a BPO environment, or experience in team management from social media platforms, content moderation, customer service, etc.
Working hours: Monday to Friday, 7am - 4pm.
**Benefits**:
- Working Visa sponsorship
- Air ticket to Thailand
- Accommodation in Thailand during the initial period of working
- Bonus
- OT allowance
- Health Insurance
- Dental Insurance
- Social security
- Training support and etc.
**Responsibilities**:
- Provide mentorship, guidance and career development to members of your team
- Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
- Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
- Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
- Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
- Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
- Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions
Minimum requirements:
- Bachelor Degree preferred
- Significant experience in a complex fast paced environment.
- Strategic thinker with strong analytical and creative problem-solving skills
- Excellent written and verbal communication skills
- Passion for ensuring an excellent user experience
**Job Types**: Full-time, Permanent
**Salary**: RM12,500.00 per month
Application Question(s):
- What nationality are you?
- Are you willing to relocate to Thailand?
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