Travel Concierge

4 weeks ago


Kuala Lumpur, Malaysia Viking Cruises Full time

**ASSIGNMENTS/RESPONSIBILITIES**
- Organisationof arrivals and transfer to the Hotel and Vessel
- Ensuring smooth operation of transfers (transfer / luggage / times)
- Assistance to guests with lost luggage
- Coordination of airport representative and assisting with passenger travels
- Organizing guest information documents (city maps/ brochures / hand outs, welcome letter, questionnaires)
- Tour Director desk hours in accordance with the tour layout
- Responsible for providing relevant information about the tour, welcome briefing and local, cultural and historic commentary on the coach
- Offer advice on food/restaurants, shopping, and activities during free time
- Receipt and handling of guest complaints & private guest excursions
- Liaising with Lead Travel Concierge to inform about special guest needs and communicate estimated arrival time and check actual docking location

**Excursion**
- Coordination of all excursions including audio equipment
- Liaising with local suppliers (reconfirmation of reservations, motor coaches, guides )
- Instructing and briefing local guides prior to excursions
- Accompanying of all excursions and walks (with or without local guides)
- Controlling and monitoring of implementation and quality of the excursions

**QUALIFICATION PROFILE**
- Graduated education within hotel / tourism industry
- Min. 2 years professional experience in a management position / tour guidance
- International experience / experience on land tours is an asset
- Excellent Mandarin and English skills, other foreign languages are an asset e.g. German
- Service oriented and guest focused
- Must work independently
- Excellent management, organisationaland communication skills
- Positive personality, friendly and neat appearance

**INTERVIEWING**
- 1st - Online Pre-screening
- Final - Face 2 Face (KL Hotel | 3 & 4 Oct 2023)
- **Website for get more information (Sailing Area, Benefit and Other):**_

**Job Types**: Full-time, Permanent, Contract
Contract length: 9 months

**Salary**: RM9,500.00 per month

Schedule:

- Fixed shift
- Holidays

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- tourism: 2 years (required)

**Language**:

- Mandarin (required)
- English (required)

Willingness to travel:

- 100% (required)

Application Deadline: 09/20/2023


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