Customer Experience Executive

4 weeks ago


Seremban, Malaysia Alpro Pharmacy Full time

**Professional Customer Experience Executive (Ecommerce)**

Position based in Alpro HQ, Sendayan

**Qualifications and Requirements**:
1. Educational Background: A degree in dietetics or nutrition

2. 2 years of experience with community pharmacy or food supplement-related industry. Experience working with customer service.

3. Possess writing and speaking proficiency in English and Malay; additional languages will be an advantage.

4. Proficiency in working on a computer

5. Good interpersonal skills and problem-solving skills

**Key Responsibilities**

2. Develop a deep understanding of customer needs, preferences, and pain points to tailor problem-solving and unique customer experience.

3. Plan and conduct training for the frontline team to enhance the quality of customer engagement and customer service.

4. Communicate with cross-functional units including physical outlets, procurement team, sales, and geo-marketing teams to ensure problem-solving and customer satisfaction.

5. Cultivate strong relationships with healthcare professionals for endorsement and referrals, to ensure a seamless customer’s journey.

6. Monitor customer support and chat performance, track key metrics, and provide regular reports to management.

7. Able to work on the weekend by rotation (working offsite/from home) and support online sales activity.

**Benefits**:

- Professional career development
- Yearly increment review
- Performance Bonus
- Staff Price
- Panel Clinic and Medical Claims

职位类型:全职

薪资: RM2,300.00至RM3,500.00(每月 )



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