Order Fulfilment Specialist

4 weeks ago

Kuala Lumpur, Malaysia Ecolab International Full time

**i. Local Delivery Operations**
- Send confirmation to order requestor and advise status of delivery order.
- Send "Certificate of Analysis", proof of delivery to customer and/or shipping documents where applicable to customer in the event of non-receipt of the delivery documents.
- Handle customers’ enquiries such as delivery discrepancy, wrong product & quantity, etc.
- Communicate proactively on changes and delays that will prevent orders from delivering on time.
- Create and transmit 3rd party vendor purchase order. Liaison with Logistics and Material planner team on urgent orders execution.
- Seek alternative resources (E.g. : product, package code, shipping point) to assist the on-time delivery SLA.
- Provide a status update on any late orders to the Sales Engineer as well as Customers and follow-up thoroughly.

**ii. Billing Management**
- Involved in billing arrangement set-up, amendment and completion process. Process e-invoice, reports generation, create debit/credit memo or manual invoices.
- Manage invoice sorting, checking, distributing and provide dispute resolution on any adjustment, cancellation, rebill and virtual returns cases.
- Handle return order processing which includes of Portafeed and Chemical transfer shipment.

**iii. Export Management**
- Handle the Order Support Functions, Export Documentation and any other job duties that being assigned by supervisor as and when needed.

**iv. Customer Relationship Management**
- Provide a trend analysis report on customer buying behavior.
- Understand customers' needs, promote buying and build strong relationships.
- Render full support to Sales team from time to time.

Contract length: 12 months

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

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