Acting Regional Director 13 My

2 weeks ago

Malaysia CIMB Group Full time

**Key Responsibilities *
**Sales Planning**
- To develop and implement business and marketing plans for Branch Managers (i.e sales delivery) to achieve product's objectives and sales targets
- To keep abreast with economic trends and proactively identify sales opportunities with support from Segment
- Managers and other Business Support
- To effectively manage the target setting and cascading process by:

- Reviewing and confirming sales target allocated to the RD
- Allocates target to branches and communicating targets to Branch Manager

**Sales/Operation Management**
- To manage and monitor respective Branch Managers to deliver optimal sales/operational performance by:

- Analysing branch sales/operational/system performance and implementing appropriate actions/initiatives to improve performance, if required
- Performing all institutionalised sales management routines (e.g. sales meetings, individuals coaching, huddles)
- Motivating, coaching and counselling Branch Manager as a group and on an individual basis
- To actively build and maintain strong working relationships by:

- Maintaining and growing the network to include contacts in major institutions in financial services industry and other industries
- Establishing and maintaining strong working relationship with key CIMB staff
- Maintaining and supporting the building of strong relationship with long term, profitable customers
- To lead the execution of campaigns in the assigned area
- To resolve operational and administrative issues and escalate all critical or unresolved issues to Head of CSD

**Sales Executions**
- To approve fully collaterised personal loan (e.g, OD,ASB) up to RM 1,000,000
- To approve FD rate exception (max. 5 basis points)

**Customer Relationship**
- To monitor the execution of strategies
- To improve customer waiting time and customer experience (e.g. look and feel, branding etc.) across the area
- To proactively build and maintain long term and profitable relationships with key customers, and assigning valued customers to Branch Managers for relationship management.
- To resolve critical or unresolved customer and sales team related issues escalated by Branch Manager.
- To review feedback from customers and branch sales team on areas of improvement (e.g. product, process, pricing, competitors' information) and channel feedback to respective parties.

**Compliance**
- To ensure Branch Managers adhere strictly to CIMB policies and procedures, including credit control procedures, audit compliances and BNM guidelines
- To propose and manage annual financial budgets, including ad hoc budgets for the Regional Directors
- To monitor budget utilisation and explain variances as necessary
- To comply with all reporting requirements: i.e. Monthly Branch performance report to be submitted to Head of CSD

**People Management**
- To select and hire Branch Manager, adhere strictly to CIMB policies and procedures, including credit control procedures, audit compliance and BNM guidelines.
- To oversee and provide direction to staff at branches and ensuring strict adherence to CIMB policies and procedures

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