Training Executive
6 days ago
Job Description
- To report on a daily, weekly and monthly to Training manager on plans, projections and operations matter.
- Mapping out training plans and schedules, designing and developing training programs for operation.
- Design and develop training programs.
- Design, prepare and order educational aids and materials
- Choosing appropriate training methods per case (virtual, simulated, mentoring, on the job training, professional development classes, etc)
- Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
- Gather feedback from trainees after each educational session.
- Manage and maintain in-house training facilities and equipment.
- To assist in the coordination of Training such as training facilities, meal arrangement and preparation of training documents.
- To assist in POS system training.
- Achieve training KPI in People-development, Customer satisfactions, SOP and company compliances.
- To train the team to maintain best-in-class customer service standards and deliver great BaWangChaJi experience.
- To train team on handling customer queries and complaints.
- Responsible for upholding company core values and creating a good work culture in the team through training and motivations.
- Enforce & support all training & development plans for all staff under your supervision as per company’s policy.
**Requirements**:
- At least 2 year working experience preferably in the Food & Beverage industry
- Proven experience in training, able to interact effectively with large groups and virtual training; specialized in product training, coaching and field training.
- Must possess own transport and willing to travel
- Possess Food Handling Course Trainer Certificate / Train The Trainer Certificate added advantage
**Salary**: RM2,500.00 - RM3,500.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
- On call
Ability to commute/relocate:
- Sri Petaling: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- F&B: 1 year (preferred)
Willingness to travel:
- 50% (preferred)
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