Front Office Assistant
6 months ago
To ensure that guest service such as check-in and check-out are done courteously, promptly and efficiently.
- Rules and regulations, grooming codes and code of conduct of employees as well as customer relations are adhered to at all times. Maintain intimate knowledge of departmental standards and procedures
- Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity.
- To ensure that check-in procedures are done in detail and correctly such as, getting the mode of payment, collecting guest ID/ passport, collecting of business card and obtaining departure time etc.
- Keeps abreast of all modifications to accounting policies and procedures
- Safeguard the cash float assigned and to be fully accountable for it.
- Aware of various types of billing and to ensure that all necessary documents are attached to registration card.
- To be familiar to the measure and the steps to be taken when the system fails and all back up procedures.
- Familiar with the steps of checking out along with cash transactions, currency exchange and credit notes.
- To be familiar as to how take reservations, be it walk in guest or a future date.
- Ensure that all guests’ requests and queries are handled in a polite, efficient manner and a high level of customer service in consistently maintained. Refer to supervisor/ Duty Manager if unable to assist.
- Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state.
- Report any discrepancies such as skippers and dispute on bills so that action can be taken and no loss is suffered.
- Answers telephone calls and answers general building/membership questions or transfers calls to the appropriate administrator.
- Responsible for keeping up to date with information on activities and programs and other general information
- Ensure a high level of product knowledge of the hotel and local area and know the daily happenings in the hotel.
- Ensure that Duty Manager and Front Office Manager is kept fully aware of any relevant feedback from either the customers or from other department.
- Assist guests with any inquiries regarding local entertainment, restaurants or transportation
- Maintain efficient and effective flow of information with guests and all internal departments
Handle additional duties as needed by guests or management.
Pay: From RM2,200.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
**Language**:
- English (preferred)
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