Global Support Consultant

5 months ago


Kuala Lumpur, Malaysia Software AG Full time

Software AG is the software pioneer of a truly connected world. Since 1969, we’ve helped 10,000+ organizations turn data into decisions. Our industry-leading suite of

integration & API management

,

IoT & analytics

and

business transformation

products creates a flow of data between people, departments, systems, and devices.
_We connect people and technology for a smarter tomorrow._

Our story goes beyond technology. We put people first - employees, customers, and partners. We build strong teams and cultivate relationships that last. We provide incomparable products, solutions, services, and technical excellence for our customers. We are a team of over 5,000 colleagues across 70+ countries who value inclusion, integrity, and innovation. Our size means everyone has an impact and every voice is valued.
_We are big enough to compete and small enough to care._

Position Purpose

Essential Job Functions- Provide professional, courteous and prompt technical support for assigned system level software products. This includes moderate scope problem prioritization, analysis, and resolution for issues requiring a review of identifiable factors. Exercise judgment within defined procedures to determine appropriate action. End result should be high level of customer satisfaction.- Assist in analysis and research of technical customer problems. Involve more senior personnel in a manner that conserves staff time and yet provides resolution and consistent customer communication in a timely manner.- Have a documented troubleshooting plan in place for each request and communicate progress against the plan to the customer via frequent and regular status updates. Plans should include Service Request Tracking System notes documenting environment, problem description, analysis, next steps (with task owners and dates), and a comprehensive solution description.- Ensure that any solutions that were not found easily through available documentation are recommended for publishing to the knowledgebase.- Consistently instruct internal and external customers on resources available for self-service (e.g. eService).- Demonstrate initiative in acquiring product skills in a single product family on several platforms, along with supporting technologies. Develop product experience by installing, testing and using software products and attending formal and informal classes.- Identify continuous improvement activities that will allow us to be more effective and efficient in providing service to our customers.

At Software AG we are committed to providing an environment of mutual respect and fairness where equal employment opportunities are available to all applicants and employees without regard to race, colour, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, and any other characteristic protected by applicable law.



  • Kuala Lumpur, Malaysia Sybex Support Services LLC Full time

    **Position: Business Analyst Treasury Consultants** We need mostly hands-on client-facing treasury consultants who are familiar with working on treasury systems. We need folks with Treasury domain knowledge. Here is the job description we share with Consulting companies. Timeframe is ASAP Summary Job Description 1. Execute professional services contracts by...


  • Kuala Lumpur, Malaysia JLL Full time

    JLL supports the Whole You, personally and professionally. About the Team The Global Mobility Team is the ultimate cross-functional team. Every day we work with key stakeholders across the organization to ensure we are able to bring the best talent into different locations. We also liaise with our immigration, tax and relocation vendor to ensure they are...


  • Kuala Lumpur, Malaysia SIRVA Full time

    Position Summary The Global Assignment Consultant provides essential support to SIRVA’s corporate clients in managing the designated client’s personnel who are relocating for an international assignment. The GAC serves as the primary point of coordination for international assignees for the delivery of various assignment management services offered...

  • P2p Specialist

    5 months ago


    Kuala Lumpur, Malaysia Informa Global Support Full time

    **Company Description** Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally. Informa's leading brands and expert teams create...

  • P2p Specialist

    5 months ago


    Kuala Lumpur, Malaysia Informa Global Support Full time

    **Company Description** Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally. Informa's leading brands and expert teams create...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Course Full time

    About the Role: As a Global Mobility Consultant at Course, you will play a crucial role in supporting our corporate clients in managing the relocation experience of their assignees. This involves providing expert guidance and coordination to ensure a seamless transition for individuals relocating for domestic or international assignments.Key...


  • Kuala Lumpur, Malaysia amIT Global Solutions Full time

    About Company: amIT Global Solutions (AGS) is an Information Technology Services and Solutions provider headquartered in Singapore provides complete IT Services, Enterprise Solutions, IT Outsourcing, IT Consulting, Managed Services and Business Process Outsourcing. We have highly qualified team of vibrant experts in wide range of technology and solutions in...


  • Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **The Opportunity** - Our client is a rapidly growing Performance Management/ Analytics/Business Intelligence consulting organization with a diverse range of blue-chip clients across various industries that provides Advisory consultancy services, full-lifecycle program implementations, training, and support services. We're currently seeking a passionate...


  • Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?** Derivatives Settlements Services covers the entire settlement cycle for Fixed Income Derivatives (FID). FID are highly traded instruments which can be further classified as either OTC or centrally cleared. So, product knowledge is highly sought after skillset both from a buy side or sell side perspective. While the...


  • Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Business**: Markets & Securities Services Operations, GDM Derivatives Trade & Position Management **Open positions**: 1 **Role Title**: Global Support Executive **Global Career Band**: GSC 8 **Location (Country / City)**: Kuala Lumpur, Malaysia **Recruiter Name**: Nana Nasrudin **Why join us?** - If you are looking for opportunities...


  • Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Business: MSS Operation - EM Rates Confirmations** **Open positions: 1** **Role Title: Global Support Executive** **Global Career Band: 8** **Location **_(Country / City )_**: Kuala Lumpur / Malaysia** **Recruiter Name**:Nana Nasrudin** *** **Why join us?** This position lies within the Emerging Markets Confirmations in MSS...

  • IT Support

    5 months ago


    Kuala Lumpur, Malaysia amIT Global Solution Full time

    Assess the severity of support cases and allocate resources accordingly. - Document support cases thoroughly and prioritize them based on urgency. - Monitor support queues and ensure timely resolution of issues. - Escalate complex issues to Level II Analysts or the Support Manager. - Identify opportunities for process improvements and recommend changes. -...


  • Kuala Lumpur, Malaysia amIT Global Solutions (Pte.) Ltd Full time

    **ompany Description** amIT Global Solutions (AGS) is an Information Technology Services and Solutions provider headquartered in Singapore. We offer complete IT Services, Enterprise Solutions, IT Outsourcing, IT Consulting, Managed Services, and Business Process Outsourcing. AGS has attained the prestigious MSC Status in Malaysia in the Shared Services and...


  • Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us - Job Summary - Provide regulatory compliance advice and support to Global Markets of Hong Leong Bank Berhad and Hong Leong Islamic Bank Berhad. - To drive GM’s compliance with Group Compliance framework, initiatives and activities in line with Group’s strategic direction,...


  • Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?*** **Some Careers grow faster than others.** If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. **HSBC Technology and Services** HSBC Technology and Services is a pivotal part of the Group, providing essential operational and technical...


  • Kuala Lumpur, Malaysia Media.Monks Full time

    Media.Monks is a digital-first marketing and advertising services company connecting the dots across content, data & digital media and technology services. Inspired by the connectivity and flexibility of technology APIs, Media.Monks' single-P&L model offers brands seamless access to a nearly 6,000-strong team of digital talent organized across 57 talent hubs...


  • Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Business: Clearing and Settlements** **Open positions: 1** **Role Title**:Global Support Executive** **Global Career Band: 8** **Location **_(Country / City )_**: Malaysia, Kuala Lumpur** **Recruiter Name: Durrga Silvarajah** **Why join us?** If you’re looking for a career that will give you plenty of opportunities to develop,...


  • Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Business: Asset Servicing and Tax Services** **Open positions: 1** **Role Title: Global Support Executive** **Global Career Band: 8** **Location (Country / City ): Kuala Lumpur, Malaysia** **Recruiter Name : Norhidayah Abdul Razak** **Why join us?** Asset Servicing and Tax Services covers all Mandatory and Voluntary Corporate Action...


  • Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?** Account & SSI function within GBM Business Services is functionally responsible for maintaining all Account and Settlement Instructions level data across number of Group Systems. This includes setting up, amending and de-activating both Account data and Settlement Instructions for all Global Banking, Global Markets,...

  • Business Analyst

    5 months ago


    Kuala Lumpur, Malaysia Sybex Support Services LLC Full time

    **Position: Business Analyst Treasury Consultants** We need mostly hands-on client-facing treasury consultants who are familiar with working on treasury systems.  We need folks with Treasury domain knowledge. Here is the job description we share with Consulting companies. Timeframe is ASAP Summary Job Description 1.       Execute professional...