Global IT Support Administrator

6 days ago

Kuala Lumpur, Malaysia Media.Monks Full time

Media.Monks is a digital-first marketing and advertising services company connecting the dots across content, data & digital media and technology services. Inspired by the connectivity and flexibility of technology APIs, Media.Monks' single-P&L model offers brands seamless access to a nearly 6,000-strong team of digital talent organized across 57 talent hubs in 33 countries.

With us, you'll find a diverse group of colleagues with different backgrounds and perspectives. We believe everyone has something of value to offer, and that sustaining a truly diverse, equitable and inclusive workplace begins with fostering an environment where people can be themselves, authentically, every day. We want to build something with the potential to change the heart of our industry, and we'd love to include your unique perspective.

**In this role, you would be responsible for the following**:

- Delivering IT support across the globe via our ticketing system, prioritizing issues in the APAC region but also adding to global support coverage.
- Offer in-office IT support to our Kuala-Lumpur-based office 3 days a week (defined by the company) or on a case-by-case basis.
- Offer in-office IT support to our Singapore-based office when the need arises.
- Provide first-line support to troubleshoot IT-related issues, big or small, by video call or slack chat.
- Onboarding and Offboarding of employee accounts & technology, including managing employee accounts & account lifecycles.
- Auditing & maintaining IT policies, procedures & documentation that provide technical support to the entire organization.
- Assist back office teams by acting as their on site hands.This includes network and MDM.

**Technical experience needed for this role**:

- 5+ years of experience in IT support
- Good communication skills - both written and verbal (English)
- Excellent knowledge of general ticketing systems & proper basic IT troubleshooting steps.
- Extensive Mac and macOS knowledge (Windows knowledge is a plus)
- Hands-on experience with MDM software, Google Workspace, and general asset management, Microsoft Active directory, Powershell basic knowledge.
- Application support for creative and business software packages.
- MS365, Adobe, Azure, Slack, etc
- Experience with Google Workspace, Jamf, Crowdstrike, Office365, Slack, Freshservice and various SSO solutions (OneLogin, OKTA, DUO)

**Our team is looking for the following**:

- Must have strong interpersonal communication and relationship-building skills - a considerable amount of independence is needed for this job as you'll primarily work alone in the office while representing the Global IT team.
- Have a tremendous Team-Oriented attitude to help other colleagues and departments with technical problems
- Have the willingness to solve complicated problems, give out-of-the-box solutions & drive projects through to completion.
- Have the ability to manage time i.e. effectively prioritize numerous projects at one time.

**Plusses**:

- Experience with automation tools such as Workato
- Experience with Freshservice is a plus
- Working experience with Linux or Windows systems
- Experience with Ethical Hacking tools, such as vulnerability scanners and network mapping tools
- #LI-WT1**About Media.Monks**:
Media.Monks is on a mission to create a new future for this industry. Our vision? Build everything with a belief that changing for good comes from changing who does the work. Yep, that means you. Welcome to the party—one global, cross-cultural collective with a passion for using our skills to create better and a better world. That's how we're able to connect the dots between data, content, digital media, and technology from everywhere we are—a true end-to-end model. Joining the Media.Monks collective means having the opportunity to create award-winning work with some of the most gifted, focused, joyful, talents from all over the world.

At Media.Monks, you'll be joining a highly ambitious company on a global mission to win the decade by changing the industry for good. Partner to 8 of the 10 most innovative companies in the world, Media.Monks works with established as well as up-and-coming global, regional, DTC and B2B brands, helping them own their data and build out customer ecosystems to elicit smart, efficient, high-impact engines for growth. We deliver table stakes quickly, creating cost efficiencies from day one to push up the creative effectiveness of our work with every cycle.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.

**Disclaimer**:

- **_Responsible for resourcing an

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