Claim Executive

3 weeks ago


KL Eco City, Malaysia J&T Cargo (Malaysia) Sdn Bhd Full time

工作内容:

- 有效地参与处理索赔流程,告知上级索赔缺乏明确性和优化流程的可能方法。
- 按照公司理赔标准和服务政策处理理赔投诉。
- 管理和控制理赔成本和相关的理赔费用,并确保遵守内部控制。
- 提供良好的理赔服务,响应客户,时刻及时响应内外部客户。
- 出席并处理来自地区工作人员、代理人和索赔人的询问。
- 准确的数据输入到系统应用程序。
- 确保满足最低日生产率 (KPI)。

要求:

- 对物流行业理赔流程有一定的基础理解
- 高度发达的人际沟通能力
- 拥有组织能力和对细节的非凡洞察力
- 热衷于推动改善业务成果
- 沟通能力强
- 愿意学习新事物
- 会中文,因为需要以中文和客户交流
- 毕业生、无经验的欢迎申请

Job Highlights
- Attractive Remuneration
- Great perks, Bonus and Performance Incentive
- Strong learning and development plans for employee career path.
- Fresh Graduates are welcome to apply.

Job DescriptionAs a Claims Executive, you will responsible for processing and investigating parcel insurance claims relating to the policies.You will play on important role in:

- Participate efficiently in processing the flow of claims, inform superior about claims lacking clarify and possible ways of optimizing the process.
- Handle claims complaints in accordance with the Company's claim settlement standards and service policies.
- Manage and control claims settlement costs and related claim expenses and ensure compliance with internal controls.
- Provide good claims service, respond to customer, prompt respond to internal and external customers at all times.
- Attend and handle enquiries from region staff, agents and claimants.
- Ensure minimum daily productivity (KPI) is met.

How this career will benefits to you:

- Career Path: You will have the opportunity to climb the corporate ladder to leader role / managerial role in the future.
- System for Appraisal & Rewards: The training provided to employees to help to develop future leaders for the company.
- Additional benefits: Special bonus for extraordinary performance employees, performance incentives.

**Requirements**:

- Strong technical understanding of the claims process in logistic industry
- Highly developed interpersonal skills
- Excellent organization skills and exceptional eye for details.
- Passionate to drive to improve business outcomes.
- Strong communication skills.
- Willing to learn new things. Fresh Graduate are welcome to apply.

**Salary**: RM2,500.00 - RM4,000.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- KL Eco City: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Claim: 1 year (preferred)

**Language**:

- Mandarin (preferred)


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