E-commerce Executive

4 weeks ago


KL Eco City, Malaysia J&T Cargo (Malaysia) Sdn Bhd Full time

**Hi, J&T CARGO IS HIRING**

We are one of the fastest growing delivery company in Malaysia with Passionate, Energetic and Innovative work culture. We do offering competitive salary package and attractive team building activities are waiting for you.

**Job description**
- Handling all calls pertaining to customer general enquiries, complaints, comments, feedbacks and raising issue related to the company products/ services (CRM portal)
- Liaise and deal with Person In Charge (Shopee) regarding delivery process/ status/ parcel status.
- Assist in data analysis
- Deliver the best service to customers to ensure the highest customer satisfaction with the right procedures.
- Deal with Person In Charge in hub/network/franchise and assist to follow up parcel status
- You will be accountable for meeting individual (KPIs) and team goals.
- Process and attend to customer claims.
- Any others and responsibilities that may be assigned from your superior from time to time for the effective implementation, maintenance and continual improvement of the Customer Service Quality Management System..

**Requirements**:

- At least 1-2 years in related experience (E-commerce like Shopee, Lazada, Customer Service)
- Able to work on weekend, public holiday (on rotational)
- 5 working days
- Able to serve short notice/ immediate available.
- Proficient in Microsoft Excel, Word, Powerpoint
- **Mandarin speaker** preferred as need to communicate with clients.

**Benefits**:

- Career Growth
- Allowance provided
- Uniform provided
- Medical cover
- Team Building Activities
- Public Holidays and Annual Leave
- Working Location: KL ECO CITY (accessible by LRT)

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM4,500.00 per month

Schedule:

- Day shift

**Experience**:

- E-commerce: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Mandarin (preferred)


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