Customer Engagement Executive
6 months ago
**JOB RESPONSIBILITIES**
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels - acknowledging and resolving customer complaints
- Knowing our products inside out so that you can answer questions
- Keeping records of customer interactions, transactions, comments and complaints
- Communicating and coordinating with colleagues to solve issues
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support
**JOB REQUIREMENTS**
- Ability to stay calm when customers are stressed or upset
- Comfortable using computers and handphone for communication
- Able to communicate in Bahasa, English and Mandarin is a plus
- Experience working with customer support is a plus
- Wiling to learn and fast to adapt to new challenges
- Willing to work late hours during big events like 11.11
**Job Type**: Contract
Contract length: 6 months
Pay: RM2,500.00 - RM3,500.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Puncak Alam: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer service: 1 year (preferred)
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