Japan Buying Program Lifecycle Operations Specialist

6 days ago

Kuala Lumpur, Malaysia Cisco Systems Full time

Job description & Responsibilities

As the Japan Buying Program Lifecycle Operations(BPLO) Specialist, you will report to the APJC BPLO Director and be a part of APJC Commerce Lifecycle and Operations(CLO). In this role, you would be the Subject Matter Expert (SME) and point of contact for handling software deals in direct engagements with the deal stakeholders such as Software Sales Specialists, Account Managers and Partners etc.

This role would require you to:

- Partner with operations managers and the software sales teams to report out to deal stakeholders for major milestones
- Engages with specialists to execute the successful delivery of the assigned deals
- Partner with internal and external teams to ensure that the deal aligns with the offer and highlight deviations and ensure the deal stakeholders are aware of the pre-requisites
- Align/Engage with other Deal Managers / Specialists to ensure consistency of operational practices, review of best practices, close gaps
- Will be responsible for working in close alignment with the software sales teams
- Evaluates project results against success metrics. Recommends or implements changes to processes, resources and solutions that improve productivity and end product.
- Keep abreast with changes in Software Offers and their ordering processes to help navigate through complex deal scenarios
- Be able to provide training to the Field sales, Software Sales and Regional operations team on the Offer T&C’s and Deal Pre-requisites for seamless booking and delivery

**Skills**
- Fluency in spoken and written Japanese AND English is a pre-requisite to liaise with Japanese-speaking customers.
- Exceptional communication skills including rapport building, use of Customer centric language; demonstrating appropriate urgency; active listening skills, questioning, driving understanding and clarification of Customers’ needs.
- Ability to handle difficult situations, diffuse Customer conflict by showing empathy; properly positioning ‘no.’
- Quick learner who easily applies problem-solving, critical thinking and analysis skills.
- Self-motivated and drive to succeed with natural curiosity, initiative, and tenacity to drive issues to closure.
- Ability to engage and facilitate activities of others, follow up to understand status and help to course-correct to meet expected delivery date.
- Excellent time management skills, ability to juggle multiple tasks while maintaining composure.
- Intermediate MS Office skills, particularly MS Excel.

**Qualifications & Experience**
- Four to Five years proven work experience in areas such as deal and buying program management.
- Proven track record of executing varied and complex services and business processes.
- Experience working in dynamic and active change environments with teams of various skills, abilities, backgrounds.
- Experience working in remote, global teams (accommodate differing time zones/shifts) in a dynamic business environment.

U.S. employees have
**access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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