Employee Lifecycle Executive

4 months ago

Kuala Lumpur, Malaysia Kerry Full time

**About Kerry**:

- Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

**About the role**:
As an Employee Lifecycle Executive in the Tier 1 - Employee and Manager Support Section of the Global Business Centre, you will play a key role in ensuring the administration that underpins all Employee lifecycle processes is completed accurately and on time and will manage all tier 1 queries through to resolution or escalation.

**Key responsibilities**:

- Proactively looking for opportunities where processes can be improved and standardized
- Have as a main priority to provide the best service quality and experience to our European stakeholders
- Maintaining employees’ information on MySuccess and associated HR systems ensuring it is up to date, accurate and complies with GDPR, legal compliance and Kerry standards.
- Managing all leave of absence requests (maternity, paternity, adoption, parental leave).
- Monitoring and reporting on KPIs, raising issues for follow up with the Specialists and People Managers where appropriate.
- Fulfilling all regular and ad-hoc report requests from our partners around the business.
- Managing all requests raised through ServiceNow ensuring SLA’s are met and issues are resolved in a timely manner and escalating when required.
- Maintaining electronic filing ensuring that folders are kept as streamlined as possible - regularly deleting and archiving information in line with GDPR.
- Monitoring immigration compliance over the lifecycle of for employees in all countries under your domain including use of the sponsorship process ensuring 100% compliance with Home Office, in country legal requirements and internal audit standards.
- Proactively lead / support a variety of projects which support Kerry GBS’s Continuous Excellence agenda.
- Manage the Occupational Health referral system. Scheduling referrals when required.
- Provide support and assistance to Employee Lifecycle Specialists, our COE partners and HR Business Partners

**Qualifications and skills**:

- High level of English language proficiency as this is Kerry's most widely spoken language.
- Working knowledge of ServiceNow and all of the basic functionality it provides.
- Able to manage all incoming queries and requests for contracts, letters, employee benefits, terms and conditions changes, support with audit requests etc.
- Efficient reporting and analytical skills to work proactively to run reports to provide HR insights to the business.
- 1-2 year experience, HR Qualification
- Comfortable ensuring all stakeholders are fully trained on correct employee lifecycle process requirements to ensure a 'right first time' way of working.
- Comfortable giving feedback to individuals and small groups where necessary to ensure processes continue to be effective and efficient
- Proactively use problem solving skills to help resolve data errors and issues and ensure knowledge is shared with stakeholders and colleagues within the wider Employee lifecycle section.

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