Counter Manager/boutique Manager

2 days ago


Kuala Lumpur, Malaysia L'Oréal Malaysia Sdn Bhd Full time

**Mission: To lead and to drive the team to achieve store business objectives.**
- Keeps track on Retail KPIs and prevailing market information. Identify business strengths, opportunities at store level and coordinate with retail and training team for actions to maximize selling opportunity.
- Manages store controlled expenses to budget (staff efficiency planning, cleanings and office materials orders), identifying opportunities to increase contribution
- Is responsible for managing daily, weekly, monthly operations at point of sales (POS) activities:

- POS and Individual sales goal setting
- Follows brand CRM procedures to recruit and retain customers
- POS system (e.g. MARS) operations
- Inventory (stock, tester, samples or other selling tools) management, preventing stock loss
- Security and cash procedures
- Drives the store quality comply with merchandising guidelines
- Ensures proper maintenance of POS fixture
- Is responsible to acknowledge/record all customer complain and issues (included NPS). Ensure complete follow through of all issues and report to management.
- Manages team:

- Motivates and inspire team to achieve store productivity objectives: provide weekly feedback, coach and develop team member, Assess and develop BAs’ competencies
- Ensures the individual and collective skills of the team are utilized effectively ; Schedule the staff with efficiency
- Schedules BAs’ shifts on T&A tool
- For counter, develop and maintain positive relationship with department store floor managers.
- For Free Standing Store:

- Solves boutique operational issues with autonomy and develop positive neighborhood relationships;
- Identifies opportunities to drive traffic into the store through community and/or events;
- Ensures security and cash management procedures;

**Salary**: RM2,100.00 - RM4,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
- Vision insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus


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