Active Directory Specialist

5 months ago


Bangsar South, Malaysia EPS Ventures Sdn Bhd Full time

**Exciting Opportunity: Join Our Team as an Engineer - Active Directory Services**

**Location**: KL Gateway (Bangsar South)

**Employment Type**: Full-time

**About Us**:
We foster a diverse and inclusive work environment where every team member's background and experiences contribute to our success. Our culture emphasizes fairness, performance, and collaboration to drive innovation and strong customer connections.

**Position Summary**:
As an Engineer specializing in Active Directory Services (ADS), you'll play a vital role in ensuring the seamless operation of our ADS environment. Your responsibilities include maintaining service delivery, resolving issues promptly, and contributing to transformation initiatives to optimize ADS services.

**Key Responsibilities**:

- Day-to-day Operations:_
- Handle service requests, incidents, problem management, and change requests related to ADS and its services.
- Maintain the stability and availability of the ADS environment through routine maintenance, monitoring, and troubleshooting.
- Improve processes and documentation to enhance efficiency and effectiveness.
- Manage customer expectations and ensure satisfaction through effective communication.
- Service Delivery and Performance Management:_
- Ensure compliance with SLAs, change management processes, and KPIs for ADS services.
- Proactively monitor and manage ADS service performance, addressing potential issues before impacting users.
- Root Cause Analysis and Continuous Improvement:_
- Conduct root cause analyses for incidents and problems, recommending preventive measures.
- Drive continuous improvement initiatives to enhance ADS operations.
- Optimization and Automation:_
- Identify optimization opportunities and implement automation solutions to streamline processes.
- Collaborate with internal teams to deliver automation solutions for ADS operations.
- ADS Transformation and Modernization:_
- Lead transformation initiatives to enhance the efficiency, security, and scalability of the ADS ecosystem.

**Key Requirements**:

- Bachelor's degree in IT, Computer Science, or related field.
- Minimum 8 years of experience with Microsoft Identity technologies, including Active Directory and Azure Active Directory.
- Proven experience in transforming and operating complex ADS environments.
- Strong proficiency in related services such as Azure AD, AD Connect, ADFS, PKI, DNS, and VDS/LDS.
- Ability to analyze, optimize, and automate ADS services and processes.
- Knowledge of server virtualization technologies, preferably VMware and/or Microsoft technologies.
- Familiarity with ITIL framework principles.

Join our team and contribute to shaping the future of Active Directory Services

**Job Types**: Full-time, Permanent

**Salary**: Up to RM8,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus



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