Front Office Assistant

2 days ago

Kuala Lumpur, Malaysia Hotel Grand Continental Kuala Lumpur Full time

Duties and Responsibilities:

- Thoughtful and attentive service with relaxed efficiency
- Complete responsiveness to the desire of the hotel guests
- Quality service of the hospitality is optimized in accordance to the QSS
- To maintain a good working relationship with own colleagues and all other departments.
- Punctual, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times.
- Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile.
- Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature.
- Register guests promptly following the QSS for registration, key handling, and message handling, and ensure that guests are provided with all the necessary information.
- Verify and assign room status with the computer system and ensure that all rooms assigned to guests upon check-in are Vacant Ready
- Ensure guests details are updated into the system immediately and accurately and be alert in guests preferences or special request.
- Ensure all telephone calls are answered promptly and clearly in the most courteous and welcoming manner.
- Inform the Front Office Supervisor or Duty Manager to welcome VIP guests and Membership Card guests.
- Ensure the daily logbook is updated accordingly with important briefing information, follow-ups or guest comments.
- To prepare and print the daily shift reports such as the “Arrival/ In-House Guest” list, “Back-up” and “Departure Guest” lists.
- To fill-in the daily “Shift Check List” and complete the tasks assigned by the Duty Manager / Front Office Supervisor at the end of each individual shifts.
- Ensure guest room change is minimised and handled in a proper manner, all relevant departments being informed of the changes accordingly. Proper authorisation on the change of room must obtained from the Front Office Supervisor or Duty Manager to avoid miscommunication.
- To handle check-out promptly for FIT, Membership Card guests and groups by ensuring all charges are settled and are in accordance with the hotel standard Credit policies.
- Ensure that all checked-out guest rooms keys are collected /returned accordingly.
- Handle FOREX transactions according to the standard procedures, ensuring a receipt is given to guests.
- Be aware of the currency exchange rates and be alert of the forged currencies and travellers cheques.
- Receive and slot guest bills into the correct guests’ folders. Ensure that all bills correspond with the guests name, room number and signature.
- Ensure all city ledgers’, Paid Out and transactions are being checked and signed by the Duty Manager on duty at the end of each shift.
- Ensure the printing and distribution of the night reports are done correctly and accurately.

**Requirements**:

- Hospitality training from a recognised institution.
- Able to work independently and efficiently while maintaining a courteous disposition toward guests.
- Fluent in English language and Bahasa Malaysia, ability to speak foreign languages is an advantage.
- Ability to speak clearly, courteously, calm and efficiently at all level.
- Ability to represent the hotel upfront and act as an ambassador to welcome the hotel guests.
- Must be willing to work on shifts as per duty roster set by the Superior.
- Be Knowledge about the hotel promotions and packages and happenings around the city.
- Must have the ability to up-sell hotel products and services at all level
- Able to work anywhere in Malaysia

**Job Types**: Full-time, Permanent

**Salary**: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Tips

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