Commercial Lead, Advisors Creative Desk

6 months ago

Kuala Lumpur, Malaysia Mastercard, Inc. Full time

Commercial Lead, Advisors Creative Desk

**Our Purpose**

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

**Title and Summary**

Commercial Lead, Advisors Creative Desk

Overview

The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Centered on data-driven technologies and innovation, this team provides consulting, marketing, loyalty and analytics to financial institutions and merchants globally. Specialized Product Delivery (SPD) is a department within Services' Advisors Client Services organization and focuses on the building out of new in-house capabilities to service our clients. The Commercial Lead roles within SPD are focused on in-housing services that are currently being outsourced to third party supplier and identifying new and incremental revenue generating opportunities to grow the SPD business and overall profitability of the Services business.
- Are you driven by being a part of a newly created business and driving its success?
- Have you managed and influenced clients and internal stakeholders up to C-level?
- Are you comfortable with interpreting financial data and identifying operational levers to optimize?

Role

Specifically this role is to support the growth of the Advisors Creative Desk within SPD. The Advisors Creative Desk is responsible for ideating and creating engaging, forward-thinking, on-brand creative solutions for our clients.
- Working closely with the ACD Facility Lead, Project Director and Creative Operations Manager to identify areas for business growth
- Develop and lead the relationship between ACD and key internal stakeholders such as Product, Business Development and Cluster Leads to garner advocacy and usage of ACD as well us garner an understanding of any pain-points for resolution
- Liaise directly with clients, jointly as needed with the ACD Project Director and internal stakeholders such as Product, Business Development, to pitch for new business and identify solutions to factors that cause an objection to using ACD
- Meticulously review and analyse performance data and reporting outputs for accuracy and relevance, recommending and implementing changes as required
- Assist the ACD Facility Lead with compiling performance review packs for ACD, such as for monthly updates and QBR's
- Identify, recommend and initiate process improvement initiatives to improve efficiency

All About You
- Considerable experience with client management
- Ability to understand and synthesis financial reporting data and draw actionable insights
- Capacity to identify, solve for and understand how to operationalise areas for performance improvement
- Experience leading the implementation optimisation and transformational and optimisation initiatives
- High degree of technical skill with reporting and business tools
- Bachelor degree qualified, ideally with post graduate qualifications in business management

**Corporate Security Responsibility**

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Job ID R-221258

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