Commercial Performance Manager

4 weeks ago


Kuala Lumpur, Malaysia Cartier Full time

Reference Code: 97383**Commercial Performance Manager (1 year contract)**:

- Kuala Lumpur, 14, MY- Fixed TermThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

**Passionate about the most dynamic markets in the region? Join us NOW as Cartier’s Malaysia Commercial Performance Manager**

**HOW WILL YOU MAKE AN IMPACT?**

**COMMERCIAL PERFORMANCE**
- Support business goals by tracking performance, reporting on key KPIs and proactively manage sales planning (forecasts/estimates)
- Develop reports incorporating a 360 vision: across channels, products, clients
- Articulate strategic and actionable insights and recommend commercial actions through data-driven analysis
- Maintain a circular feedback loop, share opportunities for sales growth and recommendations for future improvements
- Analyze initiatives results vs. objectives on a frequent basis
- Assist in building a new, robust practice around driving business performance through prioritization of commercial initiatives and consistent execution
- Support commercial team in developing business acumen skills, and driving effectiveness & productivity

**MARKET COMMERCIAL STRATEGY**
- Forecast accurately annual, quarterly, and monthly revenue streams
- Develop the market commercial strategy to achieve Retail, Wholesale & E-commerce targets in terms of qualitative & quantitative aspects
- Implement this strategy to ensure annual business objectives are met

**BUSINESS DEVELOPMENT**
- Provide first-hand information regarding Retail & Retail Partners projects in Malaysia
- Collect and develop market intelligence, update competitors’ information in Malaysia

**SALES MANAGEMENT**
- Administer sales and manage overall turnover
- Provide sales estimation on a weekly basis and monitor the corresponding sales activity
- Analyze and evaluate sales results, collect and provide qualitative feedback
- Guide the boutiques to improve the repurchasing rate
- Support the boutiques to identify & develop the High Jewellery clientele
- Provide specific action plans for the boutiques to achieve higher performance

**STRATEGIC PROJECTS**
- Act as a major contributor to the creation of various commercial presentations including the annual Market Action Plan
- Collaborate and/or lead cross-functional studies & Cartier action plan (boutiques, partners) and ensure consistent execution throughout the year
- Is responsible for the follow-up and update of the Commercial Network plan
- Lead the commercial part for brief, score cards and CAR preparation, and ensure timely submission
- Assist on Real-Estate legal contracts preparation and validation

**HOW WILL YOU EXPERIENCE SUCCESS WITH US?**
- Bachelor's degree or equivalent
- 10+ years’ experience in luxury/hospitality industry - management roles
- Strong business acumen, organizational, and prioritization skills
- Client centric mindset
- Solid Experience with VIP clients
- Strong leadership to unite and nurture the team
- Excellent communication skills

**HOW DO WE KEEP YOU SMILING?**
- A great opportunity to be an integral contributor of a dynamic commercial team to pave the accelerated growth of Cartier Malaysia
- Potential opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level

**YOUR JOURNEY WITH US**:

- After being shortlisted, you will meet the Richemont Malaysia HR manager to get to know you
- You will then have the opportunity to meet with Cartier HRBP, Cartier Malaysia Country Manager, and Cartier Singapore & Malaysia MD to assess your fit to this role and give you as preview the team dynamics and company culture



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