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Customer Service

2 months ago

Air Itam, Malaysia Growthfn Full time

Location: Penang, Malaysia.

**Salary**: RM 3,500

Experience: at least 6 months of Customer Service.

Education: SPM & above

Start Date: ASAP

Work Hour: 24/7

Job Scope:

- Review seller, business and product information, short videos, and live streams to ensure legal compliance and safety of content uploaded to the platform.
- Review Product related moderation from seller and creator to ensure they are within the guidelines
- Become and remain knowledgeable and passionate about leading E-Commerce products and service standards.
- Review contents within agreed latency SLA and standards of quality
- Label Videos, Store Content and Text contents as per policy guidelines.
- Review Incoming Requests, perform analysis and report any risks from Buyer/Seller/Creator.
- Ensure adherence is met on all basic product related training and clear the exams
- Read, review, respond, and document user reports, reviews, and support tickets
- Perform reviews and research to provide excellent policy support
- Collaborate with cross-functional resources to notify and escalate substantial risk content per policy to ensure quick resolution.

**Requirements**:

- Preferable 6 months of related working experience
- Flexible for shifting schedule and changes along with it

**Salary**: RM3,500.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance

Ability to commute/relocate:

- Penang Hill: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (required)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Mandarin (required)
- English (required)

Application Deadline: 09/17/2023

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