Medical Representative

6 months ago


Johor Bahru, Malaysia KellyOCG Full time

**Client**

Our client is a leading multi-national company within the pharmaceutical industry

**The Position**
- Engage with key targeted healthcare providers, hospital account (for account reps), or integrated networks (for network reps), GPs etc by delivering tailored product/solution messages that articulate the product/solution benefit in line with customer objectives.
- Collaborate with internal & external teams to drive holistic solutions for customers and patients align with the CSFs of the brand strategy.
- Orchestrating for Exceptional Customer Experience - focused on implementing in-clinic and virtual execution of the Customer Engagement Model. Implement Multi Channel Cycle Plans to target Customers, meet/exceed sales targets for assigned product(s) within the allocated territory and achieve related quantitative/ qualitative field force KPIs.
- Adhering to Compliance, Code of Conduct and Policies - responsible for ensuring all company and industry compliance requirements (e.g. Pharmacovigilance) are understood, adhered to and established local compliance processes are followed.

**Duties & Responsibilities**

1. Sales Achievement in the assigned territory
- Territory sales accountability (e.g. sales value, units, market shares etc.)
- Ensure formulary listing and availability of our client's products as required
- Create demand/ generate prescriptions for promoted client's products by utilizing the available resources/ tools/ channels and trained behaviors
- Identify opportunities to grow/ expand relevant customer universe for the client's promoted brands

2. Plan, co-create and execute Multi Channel Cycle Plans (MCCPs) with digital tools for executional excellence
- Develop, validate and execute MCCPs for the allocated territory to maximize BI business and ensure achievement of sales targets/objectives with particular focus on message execution (reach, frequency, call duration)
- Comprehend, integrate and execute ICPs into MCCPs
- Plan logistics to ensure execution of MCCPs and that high value customers (Gain, Build, Defend) are seen with the required Reach and Frequency, F2F and S2S
- Locally mandated reports (e.g. competitor surveillance) are completed accurately, in full and submitted on time

3. Orchestrate Exceptional Omnichannel Customer Experience
- Communicate with relevant client's customer facing roles (marketing, MSLs etc.) and work interdependently to ensure customer experience is personalized and relevant to them.
- Proficiency in utilizing appropriate/ preferred digital tools for Customer Engagement Excellence
- Capable of assisting customers to interact with Veeva Engage across common visual conferencing platforms
- Management/development of assigned Key Opinion Leaders (KOLs) and coordination with relevant Medical Societies/ Institutions

4. Superior Customer Engagement Capability (Knowledge & Skills)
- Effective Knowledge depth (Disease, Clinical Trials, Product, Marketing strategy, Competitor intelligence and Environment) to communicate confidently and competently with customers
- Effective Customer Engagement Skill proficiency (Hybrid CEM, CSM, CEM Situational, ECiP, Engaging Customers with FuE etc.).
- Knowledgeable across the 7 Hybrid CEM steps and 33 behaviors. Able to execute assigned Marketing strategies (e.g. messaging/ product presentations, overcoming objections etc.) within the customers’ preferred communication channel
- Digitally fluent/ tech savvy, able to reliably utilize CRM/ Veeva, undertake pre-Call set-up of digital platforms (e.g. Veeva Engage)
- Capable and confident in presenting to Groups of customers, both face to face/screen to screen

5. Comply with local regulations, industry and the company's Code of Conduct
- Comply with all regulations regarding interactions with healthcare professionals (HCPs), following the client's Code of Conduct
- Take prompt and necessary actions on issues of compliance and Pharmacovigilance
- Be a role model in compliance with local regulations, industry and client's Code of Conduct

6. Regular Reporting
- Locally mandated reports (e.g. competitor surveillance) are completed accurately, in full and submitted on time

**Requirements**:

- Bachelor’s Degree in Science, fresh graduates are welcomed to apply
- Direct selling experience in healthcare industry is advantageous
- Competencies required
- Industry/ Product knowledge
- Selling skills applied across a diverse range of channels
- Multi Channel Cycle Planning and execution
- Customer Relationship Management
- Self development/ learning
- Communication skills
- Planning and organizing skills to collaborate with other customer facing personnel
- IT literacy

Application Question(s):

- Do you have your own transportation? Preferably a car.
- Do you have a Bachelor's Degree in Science? E.g. Physics, Biomedical, Pharmacy, Chemistry, etc.

Willingness to travel:

- 75% (required)



  • Johor Bahru, Malaysia AZIMUTH SOLUTIONS SDN BHD Full time

    Roles of Medical Sales Representative are to promote and sell Company’s products, implement strategies to increase product awareness, provide advice on products & services and achieve sales target. Duties & Responsibilities: 1. Promote & secure sales for the services / products 2. Accountable for achieving sales target, productivity and performance targets...


  • Johor Bahru, Malaysia VeeroesMed Sdn Bhd Full time

    Roles of Medical Sales Representative are to promote and sell Company’s products, implement strategies to increase product awareness, provide advice on products & services and achieve sales target. Duties & Responsibilities: 1. Promote & secure sales for the services / products 2. Accountable for achieving sales target, productivity and performance...


  • Johor Bahru, Malaysia Human Capital Connection Sdn Bhd Full time

    Pinang Medical Supplies (PMS) Sdn. Bhd is one of the biggest medical and healthcare products suppliers with more than 20 Homecare chain stores in Malaysia, we are committed to provide people of all ages with premium products at fair prices. Our wide product range covers durable medical equipment to pain management, hypertension to diabetic care, aids for...


  • Johor Bahru, Malaysia Human Capital Connection Sdn Bhd Full time

    Pinang Medical Supplies (PMS) Sdn. Bhd is one of the biggest medical and healthcare products suppliers with more than 20 Homecare chain stores in Malaysia, we are committed to provide people of all ages with premium products at fair prices. Our wide product range covers durable medical equipment to pain management, hypertension to diabetic care, aids for...


  • Johor Bahru, Malaysia Chakra We Care Resources Sdn Bhd Full time

    **Responsibilities** “To be successful in this role, you will need to have” - Assess client's needs and present suitable products to be promoted and persuade targeted clients to prescribe our products by using effective selling points and skills. - Provide accurate product information and deliver product samples (if available) without wastage. - Attend...


  • Johor Bahru, Malaysia Teh Lin Prosthetic & Orthopaedic Centre Full time

    (based on Skudai/Johor Bahru) or (based on Kluang/Batu Bahat) **Requirements**: At least a SPM, Diploma or Bachelor Degree’s holder Required language : English and Bahasa Malaysia Possess own transportation **Benefits included**: - Basic + Commission +Allowance RM4,000-8,000 (Based on experience) - Petrol and toll allowance etc - Year bonus - EPF +...


  • Johor Bahru, Malaysia Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd Full time

    **Responsibilities**: - Increase brand awareness and build a relationship with prospective and existing customers. - Organising appointments and meetings with healthcare professionals to promote company products. - Staying informed about the activities of healthcare professionals and organizations in a specific area. - Demonstrating or presenting products...

  • Sales Representative

    6 months ago


    Johor Bahru, Malaysia Jade Commercial Services Full time

    JOB DESCRIPTION - Generate new sales opportunities and maintain existing business. - Develop an understanding of each account’s culture, competitive pressures, financial state, stakeholders, and decision-makers. - Build and maintain strong, professional relationships with clinical and administrative staff in assigned accounts in the territory to support...

  • Sales Representative

    6 months ago


    Johor Bahru, Malaysia IY Staffing Group Full time

    _**Benefits Summary**:_ - This is a full time permanent position - Basic Salary **RM3,000 - RM5,000 **+ Commission (Gross can up to RM8,000) - Medical Claims, Medical Insurance, Medical Leaves, Annual Leaves, Performance Bonus, Monthly Allowances, Dynamic Environment, Supportive Management, Company Overseas Trips and Events etc. - Working Hours:...

  • Sales Representative

    6 months ago


    Johor Bahru, Malaysia JACOBS DOUWE EGBERTS Full time

    Sales Representative (Johor Bahru) - Sales - Johor Bahru - Full-time - Malaysia Responsible to ensure direct Key Account (LKA & key Customers) achieving sales target & in store execution. Support MT IKA trade execution in store level. Deliver against sales targets and manage point of sales execution in given stores. Support ASM in team management duties. -...

  • Sales Representative

    7 months ago


    Johor Bahru, Malaysia Agensi Pekerjaan AC Services Sdn. Bhd. Full time

    **Qualifications & experience** - Possess at least a SPM/Diploma in Business Administration, Business studies or equivalent - **Required language(s): Mandarin, English**: - At least 2 years work experience in sales - Good communication skill, able to work independently and under pressure **Responsibilities** - To promote Company's Products to customers -...

  • Sales Representative

    6 months ago


    Johor Bahru, Malaysia Agensi Pekerjaan AC Services Sdn. Bhd. Full time

    **Qualifications & experience** - Possess at least a SPM/Diploma in Business Administration, Business studies or equivalent - **Required language(s): Mandarin, English**: - At least 2 years work experience in sales - Good communication skill, able to work independently and under pressure **Responsibilities** - To promote Company's Products to customers -...

  • Resident Doctor

    8 months ago


    Johor Bahru, Malaysia Medcare Healthcare Services Sdn Bhd Full time

    Respond to patients’ medical problems by referring to their history, carrying out diagnosis, treatment, counseling and referral, where necessary. - Order lab tests and interpret the test results. - Maintain confidentiality and impartiality at all times. - Collect, record and maintain sensitive patient information such as examination results, medical...

  • Area Medical Executive

    6 months ago


    Johor Bahru, Malaysia Sandoz Products Malaysia Full time

    Sandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Generic and Biosimilar medicines. Now as an independently listed company, Sandoz aims to increase its strategic focus, operate with greater agility, set clearer business objectives, enhance shareholder returns, and strengthen its culture...

  • Sales Representative

    6 months ago


    Johor Bahru, Malaysia BiO-LiFE Marketing Sdn Bhd Full time

    Ensuring customers' coverage as per specified frequency and management guideline. - Controlling and managing the return rates to ensure that the annual return rate is not higher than agreed percentage & product on shelf always on first in first out (FIFO). - Ensuring that stocks sold into outlets are in saleable condition and well merchandised - Ensuring...

  • Sales Representative

    6 months ago


    Johor Bahru, Malaysia YongHuat Marketing Sdn Bhd Full time

    **Job Scope**: - Serves customers by selling products and meeting customer needs **通过销售产品和满足客户需求来服务客户**: - Services existing accounts, obtains orders **服务现有客户,获取订单**: - Develop new customers. **寻找新客户**: - Achieve sales target. **完成销售目标**: - Submits orders by referring to...

  • Sales Representative

    6 months ago


    Johor Bahru, Malaysia YongHuat Marketing Sdn Bhd Full time

    **Job Scope**: - Serves customers by selling products and meeting customer needs **通过销售产品和满足客户需求来服务客户**: - Services existing accounts, obtains orders **服务现有客户,获取订单**: - Develop new customers. **寻找新客户**: - Achieve sales target. **完成销售目标**: - Submits orders by referring to...

  • Sales Representative

    6 months ago


    Johor Bahru, Malaysia Agensi Pekerjaan AC Services Sdn. Bhd. Full time

    **Basic + Attractive Commission** **Working hours: 9am-6pm (Mon-Fri)** **Benefits** - EPF, SOCSO, Medical Leave, Medical Claim, Annual Leave - In - House Training - Superb Company Environment - Monthly Company Event - Staff Birthday Perks - Monthly Allowance **Responsibilities**: - **Business Development**: Proactively identify and pursue new business...


  • Johor Bahru, Malaysia REVERSEME (TOWN) SDN. BHD. Full time

    **Responsibility** - Respond promptly and courteously to customer inquiries, providing accurate product information, resolving issues, and addressing any concerns via social media platforms such as Facebook, Instagram, and WhatsApp. - Monitor and maintain communication channels on social media platforms, ensuring all customer messages and comments are...

  • Clinic Assistant

    6 months ago


    Johor Bahru, Malaysia Medcare Healthcare Services Sdn Bhd Full time

    Greet patients and help them feel comfortable in the medical or dental practice - Carry out reception duties at the front counter - Prepare and dispense medications - Assist Doctors during consultation and clinical procedures (if necessary) - Ensure accuracy of clinical data entry into the computer system - Able to do corporate claims - Handle all...