Customer Care Executive
3 weeks ago
**Position**: Customer Care Executive
**Working Location**: Petaling Jaya, Selangor
**Working Days/ Hours**: Rotating Shift Based on Schedule
**Employment Type**: 6 - 12 Months Renewable Contract (based on performance)
**Intake**: 4th July 2024
**Salary Package**:
- Basic Salary: Range of RM 2,500 to RM 3,400
- Shift Allowances: RM 5/day (Morning), RM 15/day (Afternoon)
- Language Allowance: RM 350 (If applicable)
- Overtime
**Benefits**:
- Paid Training
- Medical Claim
- Annual Leave
- Hospitalization Leave
- Medical Leave
- Statutory Contribution (EPF/SOCSO/EIS)
- Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems to the satisfaction of the customer.
- Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact.
- Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact.
- Schedule, assign or act on any required customer follow-up in accordance with the guidelines.
- Maximize opportunities to up-sell or cross-sell company products and services in accordance with guidelines given.
- Initiate or propose work process improvements and participate in any service initiatives for increased effectiveness and productivity.
- Maintain confidentiality and integrity on the organization’s customers data.
**Job Requirements**:
- SPM, Diploma or Bachelor Degree in any field.
- **Minimum 1-2 years of customer service experience is required.**:
- **Excellent communication skills in English and Bahasa Melayu, both written and spoken.**:
- **Customer oriented with good listening skills, and computer literate.**:
- **Must be able to work on rotational shifts, including weekends and Public Holidays.**:
- Able to start on 4th July 2024 and possess own transport.
- Fully vaccinated with Covid-19 Vaccination.
Only shortlisted applicants will be notified.
**Job Type**: Contract
Contract length: 12 months
Pay: RM2,500.00 - RM3,400.00 per month
**Benefits**:
- Cell phone reimbursement
- Maternity leave
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Commission pay
- Overtime pay
Expected Start Date: 07/04/2024
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