Assistant Manager, Enterprise Applications
7 months ago
**Responsibilities**:**Software Application Support**
- Provides 2nd level support to resolve system and user issues and to ensure issue is resolved within SLA timeframe.
- Resolve and close tickets logs.
- Initiate system and process improvements by studying current practices and evaluating business needs and technology solutions.
- Provide functional / technical impact and value analysis base on relationship.
- Proactive with strong sense of delivering excellent customer service by attending/solving their request or issues reported in a timely manner.
***Project Implementation**
- ITS project lead/manager to work closely with key stakeholders to define scope of work, work closely with Procurement team for tender process to source and evaluate right solution.
- ITS project lead/manager to create and agreed on the project plan, manage and drive user requirements gathering, design, development, UAT and go-live of the project.
- Monitors project progress by tracking activity against timeline; resolving problems; publishing progress reports and recommending actions.
- Prepares or works with vendor to have technical reports, user documentation and user training of the solution.
- Liaise with the ITS infrastructure and technical teams on project requirements.
- Ensures project documents are complete, up-to-date and stored appropriately.
- Ensure quality and timely delivery of the project.
***IT Business Relationship**
- Foster close relationship and relationship between IT and businesses / other ITS functions.
- Engage businesses / support functions on their requirement and translating their strategy into implementation.
***Policies & Procedures**
- Ensure compliance with IMU policies and procedures.
- Maintains professional and technical knowledge by attending educational workshops and reviewing professional publications.
- Ensure cost and service efficiency in delivering ITS services.
- Assist in the development and implementation of ITS policies and procedures.
**Job Requirements**
- Bachelor degree in Computer Science or Engineering, Information Services required
- ITIL and PMP, PRINCE2 or such likes certification
- Able to grasp complex business processes and to interrelate these relationship and processes.
- Interact effectively and professionally with individuals at all levels, both internal and external.
***Desirable**
- Experience in Education Industry.
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