Field Operations Manager

5 months ago


Shah Alam, Malaysia TASA SOLUTIONS SDN BHD Full time

**KEY RESPONSIBILITIES**

**1. Principle Responsibilities**
- Visit and discuss with Dealer Principal and outlet management team on outlets performance, marketing strategy, manpower issues, compliances issues, operational issues.
- To chair the regional meeting attended by Dealer Principal MCSOs, Regional Technical Consultant and Regional Parts Distribution Centre to discuss on operational issues.
- To follow through customer complain with outlets to ensure it is being resolved.
- Follow up with MCSO on outlet daily performance.
- Mobile Service implementation to outlets by outlets.
- To discuss or meeting with union representative on matters affecting union member especially on manpower issues and disciplinary issues.

**2. Additional Responsibilities**
- Lead the 5 focus Product tracking project assigned by management.
- Provide analysis results to other department or division.

**EDUCATION/QUAIFICATIONS**
- Bachelor in Automotive or any related field.
- At least 8 years of experience in automotive customer service area with 2-3 years in managerial level.
- Good command of spoken and written English and Bahasa Malaysia.
- Proficient in Microsoft Office - Word, Excel, PowerPoint, Outlook.
- Good communication skill with all level staff and Dealer Principal.

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM10,000.00 per month

**Benefits**:

- Additional leave
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Early shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have any experience working in an Automotive Industry?


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