Shopper Support Executive

4 weeks ago


Kuala Lumpur, Malaysia PG Mall Sdn Bhd Full time

Responding promptly to shoppers' and sellers' inquiries through various channels.
- Assist and address the issues such as orders, cancellations, refunds, or Suggest solutions and
- Problem solving on shoppers' issues and escalate the issues to the support team when needed.
- Work closely with the team to rectify, improve customer service guidelines and fulfillment process.
- Keep records of shoppers interactions and transactions, recording details of inquiries, complaints, and
- Comments, as well as actions taken
- Follow up to ensure that appropriate actions were taken on shoppers inquiries
- Handle changes in policies or renewals
- Maintaining a positive, empathetic, and professional attitude toward shoppers and sellers at all times.

**; Requirements**:
- Minimum 2 years of experience in e-commerce, retail, ideally in customer service and operations, fulfillment, or related fields
- Good communications skills, great phone etiquette, and elevated speech.
- Ability to listen and active problem-solving skills
- Good interpersonal skills
- Ability to handle pressure.
- Proactive personality and self-motivator.
- Demonstrates initiative with the ability to multi-task and be detail-oriented in a fast-paced environment.



  • Kuala Lumpur, Kuala Lumpur, Malaysia PG Mall Sdn Bhd Full time

    Responding promptly to shoppers' and sellers' inquiries through various channels. Assist and address the issues such as orders, cancellations, refunds, or Suggest solutions and Problem solving on shoppers' issues and escalate the issues to the support team when needed. Work closely with the team to rectify, improve customer service guidelines and fulfillment...


  • Kuala Lumpur, Malaysia KANTAR Full time

    We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply... Job Details Director, Client Service, Shopper, Insights Division Malaysia We are hiring a Senior Consultant / Director to be a part of our regional shopper team based...


  • Kuala Lumpur, Malaysia Pasona Malaysia Full time

    **Job ID** **22637** **Position Title** - VIP Personal Shopper **Industry** - Consumer Products/FMCG - ・VIP customers are warmly welcomed upon their visit to the department store. A dedicated representative accompanies them, providing assistance with shopping, explaining products, and offering necessary support. - Private Shopping Services: - ・VIP...

  • Vip Personal Shopper

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Pasona Malaysia Full time

    Job ID22637Position Title VIP Personal ShopperIndustry Consumer Products/FMCG- ・VIP customers are warmly welcomed upon their visit to the department store. A dedicated representative accompanies them, providing assistance with shopping, explaining products, and offering necessary support. Private Shopping Services:- ・VIP customers receive a personalized...


  • Kuala Lumpur, Malaysia Haleon Full time

    **Trade Marketing Manager**: - Kuala Lumpur, Malaysia - Marketing - 515863-gsknch **Job Description**: **Site Name**: Malaysia - Kuala Lumpur - **Posted Date**: Aug 4 2023Are you looking for an opportunity develop an effective and profitable Consumer Shopper marketing tool to maximize brand performance? If so, this is the role for you. As Channel Shopper...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Cxl executive Full time

    Position : Customer Support ExecutiveWorking Hours: Monday - Sunday / 24/7 Rotational Shift(2 day off rotational - based on duty roster)Intake: Early September 2023 (Immediate Hiring)Location: Masjid JamekBasic Salary: RM2,500 + RM300 (Allowance) Attracts potential customers by answering product and service questions; suggesting information about other...


  • Kuala Lumpur, Malaysia Unilever Full time

    **About the Role**: - Integration of customer, channel, brand & category objectives, from insights about shoppers into activities that drive business and build brands’ equity live on-site. - Support the Digital Commerce activities including category management and on-site activation to bring execution to life. - Top-class consumer experience offering...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Cxl executive Full time

    Job Details: Working Days : 5 days / 2 off days Working hours : 24 hours rotational shift (3 shifts) Location : Jalan Pantai Baharu, Kuala Lumpur Salary : Min RM OT + Shift Allowance & Phone Allowance Contract : 12 months (renewable) Monitor, Execute and Implement first level support for the network and service restoration through Fault Management &...

  • Concierge Suria Klcc

    2 weeks ago


    Kuala Lumpur, Malaysia Suria KLCC Sdn Bhd Full time

    Deliver high standards in customer services through efficient handling of enquiries, requests and complaints from shoppers, tenants, and the general public. **Responsibilities**: - Manage face-to-face enquiries, requests and complaints from shoppers, retailers and general public, and provide accurate advise on products, services and marketing activities...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Unilever Full time

    About the Role: Integration of customer, channel, brand & category objectives, from insights about shoppers into activities that drive business and build brands' equity live onsite. Support the Digital Commerce activities including category management and onsite activation to bring execution to life. Topclass consumer experience offering throughout all...


  • Kuala Lumpur, Malaysia SG Support Full time

    Job Summary We are looking for a friendly, well-spoken Fundraising Specialist Intern to assist our company in expanding our customer base. The sales development representative's responsibilities include generating potential leads, preparing presentation material and connecting customers with the right salesperson. To be a successful sales development...


  • Kuala Lumpur, Malaysia Cxl executive Full time

    **Job Details**: - Working Days : 5 days / 2 off days - Working hours : 24 hours rotational shift (3 shifts) - Location : Jalan Pantai Baharu, Kuala Lumpur - Salary : Min RM 2000 + OT + Shift Allowance & Phone Allowance - Contract : 12 months (renewable) - Monitor, Execute and Implement first level support for the network and service restoration through...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full time

    Job SummaryWe are looking for a friendly, well-spoken Fundraising Specialist Intern to assist our company in expanding our customer base. The sales development representative's responsibilities include generating potential leads, preparing presentation material and connecting customers with the right salesperson.To be a successful sales development...

  • Marketing Associate

    4 weeks ago


    Kuala Lumpur, Malaysia ShopBack Full time

    **ABOUT US** The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 40 million shoppers across 11 markets. ShopBack Malaysia, a key regional hub, offers a unique platform for career growth, innovation, and collaboration with regional opportunities across Finance, Operations, Creative Design, Marketing, and...

  • Marketing Manager

    3 weeks ago


    Kuala Lumpur, Malaysia Boustead Ikano Sdn Bhd Full time

    **Job Summary** Lead, mentor and develop a high-performance marketing team to achieve marketing objectives and contribute to a successful business plan. Responsible for successfully executing and delivering a fantastic customer experience to shoppers. Cross-functional collaboration with tenants and partners to ensure unique, holistic campaign executions....


  • Kuala Lumpur, Malaysia TFP Retail Sdn. Bhd. Full time

    Responsible for the daily logistics planning, orders processing and assist in general administrative works. - To manage e-commerce logistics planning, orders processing and support on office administrative works. - To deal with third party logistics partners. - To deal with store personal shoppers on orders matters. - To handle all logistics planning for the...


  • Kuala Lumpur, Malaysia Aisling Consulting Full time

    **duties and responsibilities include**: - Welcoming customers into the shop - Assisting customers to find desired items - Advising customers on new products and encouraging them to buy them - Receiving and processing shipments and deliveries - Organizing merchandise and restocking depleted shelves so they're attractive to shoppers - Informing shoppers...

  • Retail Executive

    2 weeks ago


    Kuala Lumpur, Malaysia Aisling Consulting Full time

    **duties and responsibilities include**: - Welcoming customers into the shop - Assisting customers to find desired items - Advising customers on new products and encouraging them to buy them - Receiving and processing shipments and deliveries - Organizing merchandise and restocking depleted shelves so they're attractive to shoppers - Informing shoppers...


  • Kuala Lumpur, Malaysia Sybex Support Services LLC Full time

    **Position: Business Analyst Treasury Consultants** We need mostly hands-on client-facing treasury consultants who are familiar with working on treasury systems. We need folks with Treasury domain knowledge. Here is the job description we share with Consulting companies. Timeframe is ASAP Summary Job Description 1. Execute professional services contracts by...

  • Business Analyst

    2 weeks ago


    Kuala Lumpur, Malaysia Sybex Support Services LLC Full time

    **Position: Business Analyst Treasury Consultants** We need mostly hands-on client-facing treasury consultants who are familiar with working on treasury systems.  We need folks with Treasury domain knowledge. Here is the job description we share with Consulting companies. Timeframe is ASAP Summary Job Description 1.       Execute professional...