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Guest Service Assistant

2 months ago

George Town, Malaysia The Prestige Hotel Full time

RESPONSIBILITIES
- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in pre-registration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, check
- cashing, and cash handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Knows the location and types of available rooms as well as the activities and services of the property.

JOB BENEFITS
- A great experience in the niche market of premium Design Hotel
- Monthly bonuses
- Semi-annual bonuses
- Allowances and overtime
- Public holidays
- Annual leave
- Birthday leave
- Duty meals
- Uniform and laundry provided
- Insurance and medical coverage
- Career advancement opportunities
- Discounted room stay
- Employee referral program

**Job Types**: Full-time, Internship, Fresh graduate

Pay: RM1,700.00 - RM2,000.00 per month

**Benefits**:

- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

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