HR Services, Talent

7 days ago

Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.

**Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?**

**Do you want an open, supportive, and caring working environment?**

**Do you view your development needs seriously as we do?**

**If YES, then take your career to the #NextLevel with BASF **

**O**bjecti**v**es of t**h**e **P**osi**t**ion**
- Execute all related service requests & inquiries under Operation team with quality and in timely manner meeting the agreed SLA and internal KPI
- Analyzing enquiries, ensure all unsolved & potential issues are escalated timely with detailed analysis clearly describe to the manager according to escalation process.
- Offer day-to-day support to service recipients on HR inquiries, work collaboratively with others and perform researches on market insights and legal legislations to provide resolutions.

**M**ain** Areas of Responsibilities and Key Activities**

**Operational Excellence**
- Ensure all deliverables in scopes are in accordance with established Service Level Agreement (SLA) and internal Key Performance Indicators (KPI).
- Quality Ticket Handling - To ensure quality of ticket handling by
- Ensure ticket are logged, handled according to guideline
- Ensure all tickets are with accurate rectification/ correction/ solution provided to requestor
- Ensure clear, accurate and complete solution or response is provided
- Ensure all defined control process and structured checking are executed by self, to ensure deliverables under responsible are accurate
- Work closely with other teams and external service providers to ensure all service requests are completed accurately and timely.
- Work in collaboration with other team members to establish and maintain a confidential and sensitive work environment, focusing on customer service by handling all customer requests in a professional manner.
- Ensure all issues/errors/ non-compliance are captured in the QMS system accurately, quality description and accordingly to the QMS guideline on timely manner.
- Follow the defined escalation process. If inconsistency of data maintenance or processes are found during daily work, highlight the differences and impact of this differences further evaluation
- Perform system related testing as per requirement. All tested outputs are capture accordingly. Follow up and escalate timely with respective party to ensure fixes or changes can be delivered on time.

**Service Engagement**
- All unsolved and potential operational issues are escalated timely according to establish escalation process, with detailed analysis provided to manager.

**Process Improvement and Project Initiatives**
- Continuously review and maintain knowledge documents in areas of expertise to develop the formation of competence hub.

**People Leadership**
- Works with moderate supervision within established procedures and practices.
- Contribute positively to a knowledge sharing environment through generously sharing knowledge with others. Assist in orientation training and act as buddy to new team member.

**Job Requirements**

**Education**
- Diploma or Bachelor’s degree in any disciplines.

**Working Experience**
- No relevant working experience required.

**Technical & Professional Knowledge**
- Demonstrates a good level of proficiency in language and culture of the supported country/location
- Service mindset with strong interpersonal and communications skills.

**BASF Asia-Pacific Service Centre was established in 2005. Located in Kuala Lumpur, the regional service hub has approximately 1,100 employees and growing. Focused on being a competency and digitalization driven hub, it also provides quality functional and know-how services in the areas of finance, controlling, human resources, real estate and facilities management, communications, environmental, health and safety, procurement, import-export order management, and information services to BASF companies and affiliates in the Asia Pacific region. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay that cover the Europe and Americas regions.

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