Assistant Manager Client Implementation

2 weeks ago

Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Some careers grow faster than others.**

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is recognised as one of the top-tier providers of Corporate Digital Banking Platforms globally. Our network reach and connectivity will continue to serve as a future-proof differentiator for clients in Global Payments Solutions (GPS) department. This role is essential to facilitate commerce, enabling clients to pay and receive funds efficiently and manage their liquidity effectively. We are committed to providing insightful solutions that support our clients' efficiency and growth objectives.

Our customers commend our onboarding process for its seamlessness, contributing to a globally standardised and consistently excellent experience. The agility of our project management approach further enhances our service proposition, allowing us to adapt quickly to client needs and market changes, thereby affirming our commitment to innovation and customer satisfaction.

We are currently seeking an experienced professional to join this team in the role of **Assistant Manager Client Implementation.**

**Principal Responsibilities**
- Collaborate closely with the customer's Treasury, Finance, and IT executives to develop and implement tailored solutions that support their strategic objectives.
- Consult with the sales team on strategic bids, offering critical input to secure service mandates and foster long-term client relationships.
- Actively participate in deal teams to provide insights on system integration and facilitate the alignment of our Global Payments Solutions with the customer's operational workflow.
- Serve as a principal liaison both externally and internally, setup and chair project steering co/governance meeting, offering expert guidance on all aspects of cash management and resolving related issues.
- Oversee the end-to-end project lifecycle of GPS implementations, ensuring robust tracking and management of project status, risks, and issues. Maintain data integrity across our systems, adhering to the GPS implementation project management methodology. Guarantee thorough testing and quality assurance processes are in place before go-live, including the supervision of Product Verification Testing (PVT), to ensure seamless integration and optimal functionality of the solutions delivered.
- Analyse complex data on customer's cash flow and operational systems, offering insights that not only drive the adoption and customisation of GPS Products and Services but also track product utilisation effectively, supporting the realisation of revenue goals.
- Evaluate new products and assess enhancements to existing offerings, contributing to continuous product improvement and client satisfaction.
Requirements
- In-depth and diverse knowledge of banking operations, products, services, and accounting systems across industries.
- Have a high external profile, a confident outlook as well as strong interpersonal and communication skills, working together with companies Treasurers/Financial Controllers/CFO in providing advice and ongoing support.
- Strong PC skills (Word, Excel, PowerPoint, Project management including agile methodology).
- Ability to deliver against a strict timeline.
- High level of personal motivation, time management, planning and organisational skills.
- Preferably 3 years of working experience in transaction banking, banking and finance consultancy, or a customer facing function.
- Able to work under minimum supervision.
- Good command of spoken and written business English.
- An ability to present to customer is an added advantage.

**You’ll achieve more when you join HSBC.**

**Issued by HSBC Bank Malaysia Berhad

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