Assistant Manager, Client Success Management

3 months ago


Kuala Lumpur, Malaysia FirstWorks Group Sdn. Bhd. Full time

At FirstWorks Group, our mission is to bring the best jobs to talents from all across Asia. Our client are seeking talented individuals to join the sales team in the role of **Assistant Manager, Client Success Management.**

**Position : Assistant Manager, Client Success Management**
**Nature of business : Logistics and supply chain**
**Location : Subang**
**Working days & hours : Mon - Fri, 8.30am - 5.30pm**
**Job Function : Logistics**
**Salary + Package : RM7500 + Fixed Allowance RM500 (No commission)**
- **Job Scope**:_
As Assistant CSM Manager, responsibilities include assisting to manage the account management team, in line with the needs of the different customers, from different market segments. The directions of these responsibilities are to be in line with the objectives of your manager, and the head of sales, together with the overall goals for the department. Management of the team needs to be backed by strong analytical abilities, and the ability to communicate and work well in a team.
- **Responsibilities**:_
- Defines and communicates the KPIS and Targets to the CSM team on a regular basis, and analyses patterns in client and market behaviour.
- Determine the strengths and weaknesses of direct reports to navigate challenges and areas of opportunity.
- Own overall relationship with assigned clients.
- Ensure retention and satisfaction of all assigned clients.
- Working together with the commercial team to implement any new sales initiatives, and working to build the dashboards to track progress of these initiatives
- Adapting the team to meet the needs of an ever changing market, weighed against competitor offerings and market climate
- Conduct Monthly Business Review with clients.
- Understand the customer's goals, initiatives, products, and the value that they realize from company services, and the overall relationship.
- Categorize client wants and needs and employ strategies to address these through company's suite of products.
- Provides data-driven reports and action strategies in order to consistently optimize our commercial performance and improve market share.
- **Requirements**_
- Bachelor’s degree in any relevant discipline.
- Ability to multitask and manage more than one deliverable at a time
- Ability to understand data and identify areas of improvement through analysis of these data sets
- Finish deliverables in timely manner, in line with expectation of your direct manager
- Ability to communicate and work cohesively within the team, and with external stakeholders, in driving for results and receiving deliverables
- Professional fluency in English and Bahasa Malaysia (Mandarin will be an advantage)
- Competency in **Microsoft Office Suite, with emphasis on Excel**:

- At least **5 years of working experience in logistics, sales or e-commerce industry** is preferred for this position

**Benefits**:

- **Working for a renowned logistics company in Malaysia**:

- **Fixed Allowance RM500**:

- **And more fun things awaiting you**

Are you the person we are looking for?

**Salary**: RM7,500.00 - RM8,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Dental insurance
- Health insurance
- Maternity leave
- Meal allowance
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Application Question(s):

- What is your current and expected salary, notice period?
- Tell me more about your Logistics / Sales / e-Commerce & Excel & Data Analysis experience.

**Education**:

- Bachelor's (required)

**Experience**:

- Data analysis skills: 1 year (preferred)
- logistics / sales / e-commerce: 5 years (preferred)

**Language**:

- Mandarin (preferred)


  • Client Success Manager

    3 months ago


    Kuala Lumpur, Malaysia ThoughtFull™ World Full time

    **What you will do**: - Build strong rapport with key client stakeholders and own the entire client lifecycle from successful onboarding to ongoing relationship management and renewal. - Oversee and increase client adoption, retention, and product engagement, while maintaining high levels of client satisfaction and trust. - Proactively monitor client...


  • Kuala Lumpur, Malaysia AZEO Sdn Bhd Full time

    **Are you passionate to ensure clients are satisfied with your services and achieve exceptional outcomes?** At AZEO, we are on a mission to become a Top Global Solutions Provider in the training industry, transforming organizations through people-centric strategies. As the **Client Success Manager**, you will be responsible for ensuring that our clients...


  • Kuala Lumpur, Malaysia Encore Med Sdn Bhd Full time

    **Roles & Responsibilities** - Establish a good and long-term relationship with clients for the designated portfolios by frequent communication and efficiently resolving issues and emerging needs. - Thorough understanding of clients' operational pain points and identifying the gap in the processes that could be remedied using our technology solutions. -...


  • Kuala Lumpur, Malaysia Wonders Full time

    **About us**: Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our platform. In-turn empowering them to focus on creating a better experience for their...


  • Kuala Lumpur, Malaysia Intellect Full time

    **The Role** As an **Enterprise Client Success Manager**, you will be an integral part of our **Client Success team** and responsible for the delivery of our mental health benefits platform to our key strategic and large client accounts. This is a high-touch role that requires complex project coordination and delivery, with a focus on delivering exceptional...

  • Client Success Manager

    4 months ago


    Kuala Lumpur, Malaysia JP Caliber Full time

    Client Success Manager (Hybrid) - Own overall relationship with a portfolio of clients, which includes managing on - boarding, implementation, client retention, up-sell and cross-sell, and high levels of customer satisfaction - Establish a trusted and strategic advisor relationship to help drive continued value of our products and services to the client -...


  • Kuala Lumpur, Malaysia Wonders Full time

    **About us**: Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our platform. In-turn empowering them to focus on creating a better experience for their...

  • Manager Client Success

    4 months ago


    Kuala Lumpur, Malaysia DKSH Full time

    **Location**:Kuala Lumpur, MY, MY**Job Function**:Client and Customer Services**Requisition Number**:148488**Description**: **Job Summary** - Lead the development and execution of solutions for patient support programs in SEA. Develop sales and key account management strategies and establish long-term profitable relationships with new and existing clients...

  • Client Success Manager

    4 months ago


    Kuala Lumpur, Malaysia JP Caliber Full time

    Own overall relationship with a portfolio of clients, which includes managing on - boarding, implementation, client retention, up-sell and cross-sell, and high levels of customer satisfaction - Establish a trusted and strategic advisor relationship to help drive continued value of our products and services to the client - Liaise with different internal...


  • Kuala Lumpur, Malaysia REWARDZ Full time

    **Join Rewardz as a Client Success Executive** At Rewardz, we believe in creating change through positive reinforcement and gamification. Innovative mobile and web technology that simplifies delivery of Rewards-as-a Service (RaaS) lies at the heart of our business. Having established ourselves as leaders in employee rewards and wellbeing, we also provide...


  • Kuala Lumpur, Malaysia Crimson Education Full time

    Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an...

  • Client Manager

    4 months ago


    Kuala Lumpur, Malaysia BSI Full time

    Great that you're thinking about a career with BSI! We currently have an exciting opportunity and are looking to recruit a Client Manager (Auditor) for Sustainable Palm Oil (SPO) About the role We have key positions available for this role as a Client Manager (Auditor) for SPO to build a strong team of professionals at a country level. Applicants will be...

  • Client Manager

    4 months ago


    Kuala Lumpur, Malaysia BSI Full time

    Great that you're thinking about a career with BSI! We currently have an exciting opportunity and are looking to recruit a Client Manager (Auditor) for Sustainable Palm Oil (SPO) About the role We have key positions available for this role as a Client Manager (Auditor) for SPO to build a strong team of professionals at a country level. Applicants will be...


  • Kuala Lumpur, Malaysia JP Caliber Full time

    Own overall relationship with a portfolio of clients, which includes managing on - boarding, implementation, client retention, high levels of customer satisfaction - Establish a trusted and strategic advisor relationship to help drive continued value of our products and services to the client - Liaise with different internal stakeholders - Sales, Customer...


  • Kuala Lumpur, Malaysia JP Caliber Sdn Bhd Full time

    **As an Client Success Executive,** You will be responsible for retention, adoption, and expansion of our products & services with assigned base of customers. Your main goal will be to act as a bridge between the clients & internal cross-functional teams and ensure high-quality experience for our clients, resulting with their satisfaction. **Your...

  • Assistant Manager

    4 months ago


    Kuala Lumpur, Malaysia Cargobase Full time

    Cargobase is looking for an outstanding Customer Success Senior Executive or Assistant Manager to help us realize our growth ambitions for the region. The Cargobase Transportation Management System is transforming how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors,...


  • Kuala Lumpur, Malaysia Hyppies Full time

    **JOIN US NOW -> Customer Success Manager - Exciting Opportunity at the MNC Tech Company!!!** Are you a talented and driven individual looking to make a significant impact in the technology industry? Join our team as a **Customer Success Manager** and help elevate awareness and adoption of cutting-edge technology solutions at the fast-growing...

  • Client Manager

    4 months ago


    Kuala Lumpur, Malaysia BSI Full time

    Great that you're thinking about a career with BSI! We have key positions available for this role as a Client Manager (Auditor) in Sustainability to build a strong team of professionals at a country level. Applicants will be part of a dynamic team of specialists involved to conduct various types of audits and to work closely with BSI clients to help them...


  • Kuala Lumpur, Malaysia PST.AG Full time

    **Key Responsibilities** - Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. - Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and...

  • Client Manager

    4 months ago


    Kuala Lumpur, Malaysia Swiss Re Full time

    Client Manager **About the Role** The role of the Client Manager is to build and promote key business relationships for Swiss Re across all levels with our Family Retakaful clients in the Southeast Asian region. This includes business origination, day to day account maintenance and key relationship development. The role has a market focus on Malaysia and...