Client Manager

3 weeks ago

Kuala Lumpur, Malaysia BSI Full time

Great that you're thinking about a career with BSI

We currently have an exciting opportunity and are looking to recruit a Client Manager (Auditor) for Sustainable Palm Oil (SPO)

About the role

We have key positions available for this role as a Client Manager (Auditor) for SPO to build a strong team of professionals at a country level.

Applicants will be part of a dynamic team of specialists involved to conduct various types of audits and to work closely with BSI clients to help them improve their performance by assessing their systems and processes against ISO and BSI standards.

Your key responsibilities in this role will be to:

- Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate.
- Recommend the issue, re-issue, or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures, and prescribed time frame.
- Maintain overall account responsibility and accountability for nominated accounts to ensure an effective partnership, whilst ensuring excellent service delivery and account growth.
- Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with clients and within the team.
- Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
- Coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients' business/technology and assist in the induction and coaching of new colleagues as requested.
- Plan/schedule workloads to make the best use of own time and maximize revenue-earning activity.

About you

To be successful in this role you need to thrive in a process-driven, fast pace, customer-focused environment and have the ability to make impartial decisions, quickly and efficiently, based on facts. You must have excellent verbal and written communication skills and an eye for detail. You must be self-motivated and have the ability to remain calm whilst managing numerous priorities. Good IT and systems skills are essential.

You will also be required to have:

- Post-high school (post-secondary education) diploma, degree, or equivalent education in any discipline related to food, science, manufacturing, processing, or production.
- Experience in conducting and delivering assessments, including RSPO, MSPO, etc. is essential, as is experience with the palm oil production sector. Experience auditing CPO Mill's supply chain elements covering would be preferred.
- Social field experience in the palm oil sector relevant to the audit or demonstrably equivalent work experience (e.g., workers' welfare, land rights, gender, and indigenous people issues, social equivalent auditing experience, sector with similar environment such as agriculture and mining).
- Qualified Lead Auditor/Auditor for the above schemes would be an added advantage.

It is essential that you are qualified in a minimum of three (3) of the below standards. This is a pre-requisite to be considered for this role:

- Roundtable for Sustainable Palm Oil (RSPO) Standards
- Malaysia Sustainable Palm Oil (MSPO) Standards
- SA8000
- RBA/EICC
- SMETA
- ISO 9001 or ISO 14001 or ISO 45001 or IMS

This is a fantastic opportunity to be part of a growing team at the heart of our Food-Agri sector which directly contributes to the success of our business. If you are successful, you will be trained to have excellent knowledge and awareness of BSI’s products and services, as well as our business systems to ensure that you are delivering an excellent client experience.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

  • Client Manager

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Marsh Full time

    Marsh Insurance Brokers (Malaysia) Sdn Bhd is seeking candidates for the following position based in the Q Sentral, Kuala Lumpur office:Client Manager - Financial InstituitionsWhat can you expect?Join Global Leader in Insurance Broking and Innovative Risk Management Solutions A team of diverse professionals across the globe, dedicated to helping clients...

  • Client Manager

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Marsh Full time

    Marsh Insurance Brokers (Malaysia) Sdn Bhd is seeking candidates for the following position based in the Q Sentral, Kuala Lumpur office:Client Manager - Financial InstituitionsWhat can you expect?Join Global Leader in Insurance Broking and Innovative Risk Management Solutions A team of diverse professionals across the globe, dedicated to helping clients...

  • Client Manager

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Marsh Full time

    Marsh Insurance Brokers (Malaysia) Sdn Bhd is seeking candidates for the following position based in the Q Sentral, Kuala Lumpur office:Client Manager - Financial InstituitionsWhat can you expect?Join Global Leader in Insurance Broking and Innovative Risk Management Solutions A team of diverse professionals across the globe, dedicated to helping clients...

  • Client Manager

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Marsh Full time

    Marsh Insurance Brokers (Malaysia) Sdn Bhd is seeking candidates for the following position based in the Q Sentral, Kuala Lumpur office:Client Manager - Financial InstituitionsWhat can you expect?Join Global Leader in Insurance Broking and Innovative Risk Management Solutions A team of diverse professionals across the globe, dedicated to helping clients...

  • Client Manager

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Marsh Full time

    Marsh Insurance Brokers (Malaysia) Sdn Bhd is seeking candidates for the following position based in the Q Sentral, Kuala Lumpur office:Client Manager - Financial InstituitionsWhat can you expect?Join Global Leader in Insurance Broking and Innovative Risk Management Solutions A team of diverse professionals across the globe, dedicated to helping clients...

  • Client Manager

    5 days ago

    Kuala Lumpur, Malaysia Swiss Re Full time

    Client Manager **About the Role** The role of the Client Manager is to build and promote key business relationships for Swiss Re across all levels with our Family Retakaful clients in the Southeast Asian region. This includes business origination, day to day account maintenance and key relationship development. The role has a market focus on Malaysia and...

  • Client Manager

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Marsh & McLennan Companies, Inc. Full time

    Client Manager - Financial InstituitionCompany:MarshDescription:Client Manager - Financial InstituitionsWhat can you expect? Join Global Leader in Insurance Broking and Innovative Risk Management Solutions A team of diverse professionals across the globe, dedicated to helping clients manage some of the world's most challenging and complex risks awaits...

  • Client Manager

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Marsh Full time

    Client Manager - Financial InstituitionsWhat can you expect? Join Global Leader in Insurance Broking and Innovative Risk Management Solutions A team of diverse professionals across the globe, dedicated to helping clients manage some of the world's most challenging and complex risks awaits Dedicated learning and development programmesWhat is in it for you?...

  • Client Manager

    2 months ago

    Kuala Lumpur, Malaysia Swiss RE Full time

    **About the Role** The role of the Client Manager is to build and promote key business relationships for Swiss Re across all levels with our Family Retakaful clients in the Southeast Asian region. This includes business origination, day to day account maintenance and key relationship development. The role has a market focus on Malaysia and Indonesia, and...

  • Client Manager

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Swiss Re Full time

    Client ManagerAbout the RoleThe role of the Client Manager is to build and promote key business relationships for Swiss Re across all levels with our Family Retakaful clients in the Southeast Asian region. This includes business origination, day to day account maintenance and key relationship development. The role has a market focus on Malaysia and...

  • Client Manager

    2 weeks ago

    Kuala Lumpur, Malaysia ENVIRO CYCLE HOLDINGS SDN BHD Full time

    **: - Acts as a liaison between the company and client/vendor. You are expected to ensure client satisfaction and excellent customer service.** - Your duties typically include managing client/vendor relationships, delivering proposals, and developing account plans. - Coordinating purchasing activities with other departments within the company to ensure...

  • Client Manager

    2 weeks ago

    Kuala Lumpur, Malaysia BSI Full time

    Great that you're thinking about a career with BSI! We have key positions available for this role as a Client Manager (Auditor) in Sustainability to build a strong team of professionals at a country level. Applicants will be part of a dynamic team of specialists involved to conduct various types of audits and to work closely with BSI clients to help them...

  • Client Manager

    4 weeks ago

    Kuala Lumpur, Malaysia BSI Full time

    Great that you're thinking about a career with BSI! Do you believe the world deserves excellence in Quality, Environmental, Safety, Social & Sustainable products. BSI, by Royal Charter is a company focused on the development of standards, training, certification, and supply chain solutions designed to improve performance, manage risk, reduce cost, and...

  • Client Manager

    1 week ago

    Kuala Lumpur, Malaysia BSI Full time

    Great that you're thinking about a career with BSI! We currently have an exciting opportunity and are looking to recruit a Client Manager (Auditor) for Sustainable Palm Oil (SPO) About the role We have key positions available for this role as a Client Manager (Auditor) for SPO to build a strong team of professionals at a country level. Applicants will be...

  • Client Manager

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BSI Full time

    Great that you're thinking about a career with BSIDo you believe the world deserves excellence in Quality, Environmental, Safety, Social & Sustainable products.BSI, by Royal Charter is a company focused on the development of standards, training, certification, and supply chain solutions designed to improve performance, manage risk, reduce cost, and enable...

  • Client Management

    4 weeks ago

    Kuala Lumpur, Malaysia Manpower staffing (M) sdn bhd Full time

    **Client** Our client is one of the largest printing companies in the world and a leading global provider of multichannel solutions for marketing and business communications with 159 years of history. We are looking for a proactive, smart-thinking, self-motivated person who loves printing and packaging to work in Malaysia. - This role has room for skill...

  • Client Manager

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BSI Full time

    Great that you're thinking about a career with BSIWe currently have an exciting opportunity and are looking to recruit a Client Manager (Auditor) for Sustainable Palm Oil (SPO)About the roleWe have key positions available for this role as a Client Manager (Auditor) for SPO to build a strong team of professionals at a country level.Applicants will be part of...

  • Client Manager

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BSI Full time

    Great that you're thinking about a career with BSIWe currently have an exciting opportunity and are looking to recruit a Client Manager (Auditor) for Sustainable Palm Oil (SPO)About the roleWe have key positions available for this role as a Client Manager (Auditor) for SPO to build a strong team of professionals at a country level.Applicants will be part of...

  • Client Manager

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BSI Full time

    Great that you're thinking about a career with BSIAbout the roleWe have key positions available for this role as a Client Manager (Auditor) in the Food-Agri Sector for SPO to build a strong team of professionals at a country level.Applicants will be part of a dynamic team of specialists involved to conduct various types of audits and to work closely with BSI...

  • Client Management

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Manpower staffing (M) sdn bhd Full time

    ClientOur client is one of the largest printing companies in the world and a leading global provider of multichannel solutions for marketing and business communications with 159 years of history.We are looking for a proactive, smart-thinking, self-motivated person who loves printing and packaging to work in Malaysia. This role has room for skill development...