Client Manager

2 weeks ago

Kuala Lumpur, Malaysia BSI Full time

Great that you're thinking about a career with BSI

We currently have an exciting opportunity and are looking to recruit a Client Manager (Auditor) for Sustainable Palm Oil (SPO)

About the role

We have key positions available for this role as a Client Manager (Auditor) for SPO to build a strong team of professionals at a country level.

Applicants will be part of a dynamic team of specialists involved to conduct various types of audits and to work closely with BSI clients to help them improve their performance by assessing their systems and processes against ISO and BSI standards.

Your key responsibilities in this role will be to:

- Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate.
- Recommend the issue, re-issue, or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures, and prescribed time frame.
- Maintain overall account responsibility and accountability for nominated accounts to ensure an effective partnership, whilst ensuring excellent service delivery and account growth.
- Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with clients and within the team.
- Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
- Coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients' business/technology and assist in the induction and coaching of new colleagues as requested.
- Plan/schedule workloads to make the best use of own time and maximize revenue-earning activity.

About you

To be successful in this role you need to thrive in a process-driven, fast pace, customer-focused environment and have the ability to make impartial decisions, quickly and efficiently, based on facts. You must have excellent verbal and written communication skills and an eye for detail. You must be self-motivated and have the ability to remain calm whilst managing numerous priorities. Good IT and systems skills are essential.

You will also be required to have:

- Post-high school (post-secondary education) diploma, degree, or equivalent education in any discipline related to food, science, manufacturing, processing, or production.
- Experience in conducting and delivering assessments, including RSPO, MSPO, etc. is essential, as is experience with the palm oil production sector. Experience auditing CPO Mill's supply chain elements covering would be preferred.
- Social field experience in the palm oil sector relevant to the audit or demonstrably equivalent work experience (e.g., workers' welfare, land rights, gender, and indigenous people issues, social equivalent auditing experience, sector with similar environment such as agriculture and mining).
- Qualified Lead Auditor/Auditor for the above schemes would be an added advantage.

It is essential that you are qualified in a minimum of three (3) of the below standards. This is a pre-requisite to be considered for this role:

- Roundtable for Sustainable Palm Oil (RSPO) Standards
- Malaysia Sustainable Palm Oil (MSPO) Standards
- SA8000
- RBA/EICC
- SMETA
- ISO 9001 or ISO 14001 or ISO 45001 or IMS

This is a fantastic opportunity to be part of a growing team at the heart of our Food-Agri sector which directly contributes to the success of our business. If you are successful, you will be trained to have excellent knowledge and awareness of BSI’s products and services, as well as our business systems to ensure that you are delivering an excellent client experience.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

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