Billing Executive
4 months ago
**Responsibilities**
- Required a good communication skill and able to handle customer complaints
- Deliver fast response and consistent service to Customer Service & Billing Enquiries via phone and helpdesk
- Effectively reply to other Non-Technical Enquiries via phone and helpdesk.
- Assist customers on matters related to their accounts helpfully.
- Responsible for making outbound calls to customers on customer's service follow-ups and other related matters
- Process orders proficiently.
- Assist in generating of outstanding billings, prepare aging schedules of Accounts Receivables (AR) and other relevant documents, according to the controlling procedures adopted by the Company
- Ensure all overdue accounts are treated as per the Collection Treatment process
- Requires sufficient and effective follow-up actions taken on all overdue accounts especially high balances accounts.
- Do follow-ups with the customers consistently.
- Attend to Ad-hoc task assign by manager.
**Benefits**:
- EPF/SOCSO included
- Weekend duty allowance
- Performance bonus
- Annual company trip
- Clinic medical claim
**Requirements**:
- Required skill(s): Computer Knowledge, Internet Know How.
- Preferred skill(s): HTML, Programming, Web Hosting and Domain Name Know How.
- Knowledge of the WHMCS system will be an added advantage.
- Required language(s): Chinese, English, Malay
- Excellent oral presentation and written communication skills in both English and Malay.
- Confident and optimistic personality with creative vision.
- Applicants must be willing to work in Kuala Lumpur.
- Applicants must be willing to work on weekend and public holiday.
- Applicants should be Malaysian citizens or hold relevant residence status.
- Fresh graduates/Entry level applicants are encouraged to apply.
**Job Types**: Full-time, Permanent
Pay: RM2,000.00 - RM3,500.00 per month
**Benefits**:
- Additional leave
- Flexible schedule
- Free parking
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
- Rotational shift
Supplemental pay types:
- Overtime pay
- Yearly bonus
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