Servicenow Business Process Consultant
22 hours ago
This role has a South East Asia-wide footprint and is Singapore based.
- Responsible to support the successful implementation of business requirements onto the ServiceNow platform.
- Review, and analysis of processes, system, and user needs for planned projects based on the business plan of the enterprise.
- Facilitate the planning, organization and execution of workshops and ensure the deliverables to the customer are of high-quality and on-time.
- Identify problems & gaps and document process improvement practices aligned to the ServiceNow platform.
- Continual guidance to the customer for needed process improvements using your deep technical & functional knowledge of ITIL and ServiceNow.
- Liaising with the delivery team, managing the configuration/ customization and deploying best practice solutions to improve service delivery outcomes.
- Assist the delivery & sales team with business insights as and when required.
- IT Degree or relevant tertiary education in Computer Science
- 5-6 years of working experience with the ServiceNow platform.
- At least ServiceNow CSA and ITIL Foundation Certified.
- Proven experience in requirements gathering, process consulting & system analysis on ServiceNow platform
- Hand's-on implementation across workflows & integration experience of ServiceNow will be preferred.
- Ability to work well with people from different disciplines with varying degrees of technical experience
- Experienced in coordinating with offshore delivery team members and assist them in solving any technical problems.
- Analytical and organizational skills and ability to work independently with limited supervision
- Personal qualities: resourcefulness, responsibility, tenacity, independence, energy, and self-confidence, strong analytical skills, solid business judgment, creativity, and the ability to communicate effectively with executive management
- A consistent track record of exceptional delivery across global clients in Asia-Pacific with focus on global/ regional customers South East Asia will be an added advantage
- Strong oral and written communication skills in English is essential.
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