Servicenow Technical Lead

19 hours ago


Kuala Lumpur, Malaysia RGP – Resources Global Professionals Full time

Deliver projects for customer via Off-shore / On-shore delivery model
- Prepare technical specifications (including configurations, reports, integrations, and developments) as required. Create test plans and assist our customers with testing activities.
- Able to suggest appropriate solutions for any ad-hoc requirements.
- IT Degree or relevant tertiary education in Computer Science
- 2-5 years of proven technical hands-on experience in ServiceNow implementations.
- Proven experience as a key technical resource with hands 'on development & deployments of solutions in client environments.
- Solid understanding of configuration, development, scripting, and integration experience of the ServiceNow platform.
- Demonstrated proficiency and experience across ServiceNow ITAM (Software Asset Management), ITOM and ITSM
- Strong interpersonal skills, customer-centric attitude
- Minimal 2 end-to-end ITAM (SAM) and ITSM project implementation experience

in following modules:

- Core ITSM modules
- Software & Hardware Asset Management and Cloud Provisioning
- Event Management, Service Mapping and Discovery
- Ability to handle client stakeholders directly for techno-functional discussions.

While we are committed to investing in all our consultants with a structured certification programme; it would be preferred if you have one or two of the certifications shown below:

- CSA (Foundational Certification)
- CIS - ITSM
- CIS - SAM
- CIS - HAM
- CIS - Discovery / Event Management / Service Mapping



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