Customer Service Officer

2 weeks ago


Shah Alam, Malaysia accel graphic system sdn bhd Full time

Issuing and posting Production Orders into the SAP system.
- Coordinating between the Operations Department and Production Department to ensure timely production of goods to meet the customer’s requested delivery due date.
- Planning, instructing, arranging logistics, and coordinating inventory transfers from warehouse to warehouse.
- Maintaining stock codes and quantities in the ERP System, including adjustments (with prior approval).
- Monthly submission of marine insurance for import and export shipments.
- Scheduling the submission of CJ3 (Sales Tax) declarations to Kastam Malaysia.
- Scheduling stock counts and other authorized transactions to update the SAP system's inventory quantity, ensuring it aligns with the physical stock quantity.
- Coordinating and billing for services and spare parts supplied to customers with the Service Team’s Technical Service Report.
- Handling any other job scope that may arise and be assigned from time to time.

**REQUIREMENTS**:

- Competence in Internet and MS Office, such as MS Word and Excel, is required.
- Excellent interpersonal and communication skills are necessary.
- A good command of English (spoken and written) is required.
- A minimum of 1 - 2 years of working experience as a Customer Service Officer, with experience in export shipping and logistics in the related field, is required.
- A positive, proactive attitude and a flexible approach are desirable.
- Experience or knowledge of ERP systems such as SAP or others will be advantageous.
- Immediate availability is preferred for this role.

**Job Types**: Full-time, Internship

Pay: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

Expected Start Date: 07/01/2024



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