Customer Service Officer
5 months ago
**Requirement**
- English and Bahasa (required)
- Flexible to work on any/ time, including weekend/ public holiday
**Working hours**
- 5 days/week, 9 hours/day
- Rotating shift 7am - 3am/
**Jobscope**
- Handle Customer enquiry via telephone to provide information and assistance.
- Professionally handle high volume of inquiries from customers.
- Able to resolve the calls within the agreed SLA (Service Level Agreement)
- To meet the Key Performance Indicators (KPIs) set forth by the Company as we as team goals.
- To perform outbound calls to follow up on consumers enquiries and to provide resolutions or update.
- To provide accurate information and updates to consumers always.
- To capture and update the right information provided and obtained from consumers onto the system always.
- To do Customer Satisfaction Survey (CSAT) on consumers..
- To attend and to meet all the key responsibilities within the required turn around time set forth by the Company.
**Benefits**
- Shift & Transport allowance (up to RM500)
- Monthly Performance incentive (up to RM1000++/month)
- Staff Benefit Line
- Insurance
- Medical Coverage
- **Training** provided
**Job Types**: Contract, Fresh graduate
Contract length: 12 months
**Salary**: RM1,800.00 - RM2,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Holidays
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Overtime pay
- Performance bonus
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