Supervisor (El Ocho, Melaka)

3 weeks ago


Melaka, Malaysia SAM Group Sdn Bhd Full time

The Supervisor is responsible for supporting the overall management and operation of the food and beverage establishment. This role involves assisting in coordinating and overseeing day-to-day activities, ensuring exceptional customer service, and maintaining high standards of quality in food and beverage offerings.

**Key Responsibilities**:
In this role, you will be involved in:
**Sales and Customers Service**:
Maintains a profitable and reputable operations by:

- Planning sales growth and planning on achieving their sales plans.
- Managing controllable store expenses for profitability.
- Provides fast, friendly service.
- Responds pro-actively to prevent and resolve customer service situations.
- Conducts and evaluates customer surveys.
- Works with Outlet Manager and District Manager to generate sales volume growth
- So as to meet and exceed sales target, and surpass customer’s expectations on each occasion.

**Store Operations**:
Maintains an efficient and a smooth operation and work environment by:

- Planning business results and market situations.
- Focus on the job training
- Benchmarks outlets to create a competitive environment.
- Maintaining good result for outlet performance.
- Enforces health and safety rules.
- Conducts monthly operations meeting and formal/informal group discussion.
- Managing in daily loss and waste prevention and innovations.
- Ensures all operational and personnel paperwork is accurate, complete and submitted on time.
- Ensures adequate manpower every station
- Identifies area for improvement.
- Maintains adequate inventory.
- Managing overall outlets expenses as a whole.
- Managing and maintains labour cost.
- Managing proper usage of equipment.
- Recommends methods to help build customer base and company expansion.
- Organizes staff for every new promo
- Ensure stock take done accurately by weekly / Monthly
- Responsible for outlet management supervision including but not limited to directing of management team, corrective counselling and issuing management evaluations.
- Works with Outlet manager and team to improve problem areas in the outlets.
- Take part of catering, events and functions.
- Assists any work station as and when required.

So as to create an environment conducive for attaining monthly sales targets.

**Employee Development**:
Retain and groom staff by:

- Adheres to all counselling and discipline procedures.
- Provides assistance in developing potential Team Member and Management Trainees through appropriate delegation and development plans.
- Evaluates all store employees on an on-going basis.
- Leads by example.
- Manages the development and performance in store employees.
- Motivates staff to maintain and serve consistent quality products every time.
- Orientating and oversees the training of new recruits to the outlets.
- Perpetuates company philosophy and culture.
- Provides recommendations for promotions.

So as to develop and motivate the employees.

**Product Knowledge**:
Delivers a consistent quality product by:

- Continuing educates all team member on all products and services.
- Maintains the highest quality, consistent product standards.
- Ensure memorize the SOP and facilitating monthly re-certification process.

So as to maintain the highest standards of products of the Gula Group stands for.

**Store Presentation**:
Maintains a comfortable, conducive outlet by:

- Ensures that the store is clean & well merchandised.
- Enforces guidelines on music.
- Enforces visual presentation plan & standards.

So as to provide a warm and inviting environment in which our customers can enjoy

their world class coffee or food.

**Qualifications**:

- Previous experience in a supervisory or assistant supervisory role in the food and beverage industry.
- Strong leadership and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Knowledge of food safety and hygiene regulations.
- Basic understanding of financial management and budgeting.
- Willing to travel to another outlet (if needed).

Pay: RM2,300.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave
- Parental leave

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

Application Question(s):

- What is your expected salary?
- How long is your notice period?


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