Solution Specialist Engagement

6 months ago


Petaling Jaya, Malaysia FrieslandCampina Full time

The Solution Specialist Engagement provides solution expertise in the digital marketing and customer engagement domain and service delivery of the relevant global solutions. This role is an individual contributor serving multiple Business Groups. Strong vendor management is required to ensure smooth operations.

Within the new organisation structure, there is a need for a dedicated full time FTE to bring all digital marketing and customer engagement technology on a common platform to drive further savings across the company and govern the selected global vendors.What we ask
- 5+ years of experience.
- A recognised Degree in Computer Science, IT or a related discipline.
- Experience and expertise in digital engagement technologies like, Marketing Automation, DXP, CMS, PIM and DAM.
- Passionate about “getting your hands dirty” and going into the solution to configure when needed.
- Experience in agile, project / product / vendor management.
- Excellent analytical, interpersonal, and communication skills: written and verbal.

What we offer

FrieslandCampina offers you a place to be yourself. In an innovative work environment with facilities and support that are second to none, we welcome your skills, ideas and passion. Most of all we welcome you as the person you are and the person you want to be. Our mission is to liberate people to work smarter. Our reward policies support FrieslandCampina’ s values and business strategy by helping to attract, engage and retain the best possible talent at every level. We offer remuneration packages that recognize and reward individual performance, experience and potential, while reflecting competitive practices in all the countries in which we operate. A transparent, consistent and fair approach to reward is critical to our success and growth.
- Vacancy description- Act as the domain's solution expert, analysing landscape rationalisation across BG’s and leading change request delivery to markets, and hold accountability for compliance with enterprise architectural and cloud & hosting standards.
- Monitor service quality, KPIs, and SLAs daily, establishing and managing operational relationships with suppliers. Raise service improvements, serve as the Single Point of Contact (SPOC) for P1 issues, and resolve escalations.
- Drive continuous improvement globally, focusing on processes, ways of working, and tooling. Provide technical feasibility for proposed incident & problem resolutions, performing detailed planning and project management for updates & patching.
- Solution expert on our core solutions in the area of digital marketing and customer engagement.



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