Solution Specialist

6 months ago

Petaling Jaya, Malaysia FrieslandCampina Full time

Service Platform is a cornerstone of IT, driving productivity of services to IT and business. In this role, you will be accountable for the delivery of secure, reliable, and fit-for-purpose tool enabling 24,000+ Friesland Campina users. This is a critical role to ensure stability of the ServiceNow Platform and continues to look at rapidly evolving the platform to drive IT as a business.

The ServiceNow Developer is primarily responsible to:

- Develop, build, configure, customise, integrate and unit test solutions based on the functional and technical specifications to meet quality & performance requirements
- Create the best user experience by exploring many different approaches to solve end-users’ problems
- Work with stakeholders to ensure user experience needs are aligned with the customer's business priorities
- Ensure detailed designs match high level designs and are traceable to requirements in functional specification
- Ensure designs produced adhere to architectural roadmap and support the development, execution, and operations of service
- Develop, build, configure and unit test solutions from low level designs
- Ensure that solutions meet requirements outlined in the design documentation
- Perform all work to agreed time, cost and quality constraints
- Ensure that developed solutions are peer reviewed and formally documented
- Unit test solutions to ensure they meet quality standards
- Collaborate with service transition and operations team for Continuous service delivery

What we ask
- You are customer focused and can act with speed and decisiveness to achieve the best results.
- You take responsibility for your work and are continuously looking for new opportunities to make a change.
- Proactive, intervenes as appropriate and able to effectively collaborate with multiple stakeholders to implement user friendly designs
- Creative problem solver, team player, proactive, efficient, and detailed-oriented with strong passion of continuous learning
- Knowledge of end-to-end development process
- Ability to learn and implement emerging technologies
- 5+ years’ experience of developing solutions
- Ability to work in agile and non-agile environment
- Knowledge of development process
- Ability to work in agile and non-agile environment

What we offer

FrieslandCampina offers you a place to be yourself. In an innovative work environment with facilities and support that are second to none, we welcome your skills, ideas, and passion. Most of all we welcome you as the person you are and the person you want to be. Our mission is to liberate people to work smarter.
- Our reward policies support Friesland Campina’s values and business strategy by helping to attract, engage and retain the best possible talent at every level. We offer remuneration packages that recognize and reward individual performance, experience, and potential, while reflecting competitive practices in all the countries in which we operate. A transparent, consistent, and fair approach to reward is critical to our success and growth- Vacancy descriptionServiceNow development
- Responsible to plan, design and implement new changes/functionalities with the focus to improve user experience
- Responsible for successful ServiceNow upgrades

Project Delivery
- Assess technology and solutions feasibility, and able to counter-propose recommendations.
- Able to lead and deliver ServiceNow initiatives with internal and external stakeholders.

Communication
- Linking pin between FrieslandCampina internal teams or service providers on ServiceNow designs, initiatives.
- On-point contact with software vendors on new designs and functionalities

Continuous Improvement
- Re-look at current practice and simplify the process to meet the stakeholders’ needs
- Propose and improve new and existing ServiceNow designs/functionalities to improve and drive business value within the ServiceNow platform.
- Keep abreast of latest ServiceNow releases and technology
- Drive new initiative and improvement plans in the ServiceNow space.

Training
- Plan ServiceNow workshops to ensure optimal knowledge and best practices of ServiceNow within IT and business

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