I-customer Service Specialist

5 days ago


Johor Bahru, Malaysia AGENSI PEKERJAAN THE SUPREME HR ADVISORY SDN. BHD. Full time

**5 working days**:

- **Career advancement opportunity**:

- **Based in Wadi Hana, Johor Bahru**

**Interested applicants can also send your updated resume and allow our Consultant to match you with our Clients.**

**Job Scope**:

- Manage incoming and outgoing phone calls.
- Provide accurate, valid, and complete information pertaining to client queries.
- Handle customer complaints, provide appropriate solutions and alternatives within

the time limits; follow up to ensure resolution.
- Identify, assess customers’ needs and render assistance to achieve satisfaction

pertaining to their services with the company.
- Provide counselling to domestic helpers and address customers' concern on their

performance to facilitate resolution.
- Consolidate case details to manage monthly reports.
- Undertake ad hoc duties assigned as and when required.
- Keep records of necessary customer interactions and enter all information required

into the company database and official whatsapp group chats.
- Follow communication procedures, guidelines, and policies.
- Hold high esteem for the quality of your work and ensure all work is done and

completed according to the set-out timeline.

**Requirements**:

- Ability to communicate (verbal written) in BOTH English and Mandarin
- Preferably specializing equivalent experience
- Able to learn independently

**Appreciate if you can include details below in the resume**:
**Current Address / Location**:
**Current salary**:
**Reason of leaving**:
**Expected salary**:
**Notice period**:
**Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd**

**JTK Number: JTKSM 1252**

**Salary**: RM3,500.00 - RM5,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development



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