I-customer Service Specialist

2 weeks ago


Johor Bahru, Johor, Malaysia AGENSI PEKERJAAN THE SUPREME HR ADVISORY SDN. BHD. Full time

5 working days:

-
Career advancement opportunity:

-
Based in Wadi Hana, Johor Bahru

Interested applicants can also send your updated resume and allow our Consultant to match you with our Clients.

Job Scope:

  • Manage incoming and outgoing phone calls.
  • Provide accurate, valid, and complete information pertaining to client queries.
  • Handle customer complaints, provide appropriate solutions and alternatives within
the time limits; follow up to ensure resolution.

  • Identify, assess customers' needs and render assistance to achieve satisfaction
pertaining to their services with the company.

  • Provide counselling to domestic helpers and address customers' concern on their
performance to facilitate resolution.

  • Consolidate case details to manage monthly reports.
  • Undertake ad hoc duties assigned as and when required.
  • Keep records of necessary customer interactions and enter all information required
into the company database and official whatsapp group chats.

  • Follow communication procedures, guidelines, and policies.
  • Hold high esteem for the quality of your work and ensure all work is done and
completed according to the set-out timeline.

Requirements:

  • Ability to communicate (verbal written) in BOTH English and Mandarin
  • Preferably specializing equivalent experience
  • Able to learn independently

Appreciate if you can include details below in the resume:

Current Address / Location:

Current salary:

Reason of leaving:

Expected salary:

Notice period:

Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd

JTK Number:
JTKSM 1252


Salary:
RM3, RM5,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development


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