Customer Relations Executive

4 weeks ago

Johor Bahru, Malaysia MSTS Asia Sdn Bhd Full time

**WE ARE HIRING**

FOR OUR TRAINING CENTRE IN **PASIR GUDANG, JOHOR BAHRU**

**MSTS ASIA** is a member of **RelyOn Nutec**, with headquarter in Copenhagen, Denmark who today are **recognized as the world’s largest provider of specialist safety training** for the offshore, maritime and renewable industries. Each year, we provide the most realistic and valuable training to thousands of employees from the energy and shipping industries

**Position Title: Customer Relations/Sales Executive (Johor)**

**Job Function**
The Customer Relations/Sales Executive is reporting directly to the Manager, Sales & Business Development. The individual will be based at our Johor center. He/she act as liaison person between operations team and customer service/admin team. Sales Executive is overall responsible for building and maintaining strong rapport with key accounts, existing accounts and to create new accounts by way of sales

**Responsibilities**:

- Increase customer base through sales efforts and proactively source, identify, and acquire new potential market segments.
- Cultivate positive relationships with new customers and reactivate inactive accounts.
- Develop and implement strategies for building relationships and ensure a consistent, positive experience for every customer.
- Facilitate strategic planning and action plans to drive sales of advanced training courses and new training programs.
- Collect and analyze necessary information from customers to understand their problems and feedback, ensuring maximum customer satisfaction.
- Participate in or lead projects by collaborating with other teams/departments to improve the customer experience and enhance the efficiency and effectiveness of internal processes.
- Address customer complaints promptly, ensuring they are directed to the appropriate department for necessary changes and improvements.
- Provide support for backroom sales operations, including customer service, course bookings, and inquiries.
- Maintain accurate and up-to-date records in the system.
- Fulfill any additional responsibilities assigned by management or superiors as required.

**Job Requirements**
- Possess Diploma or degree in Business Administration/Management or equivalent.
- Possess minimum 1 years’ experience in sales or customer services.
- Possess selling & CRM skills with high competency in product knowledge.
- Independent, excellent planning and organizational skill.
- Sales oriented driven for results, dynamic and team player.
- Fast and prompt response to external/internal clients.
- Excellent communication and networking skills.
- Fluency in written and oral English, with excellent writing skills and presentation skills.

**Benefits**:

- Medical benefits, including outpatient coverage up to RM 1,000
- Group Medical Insurance
- Team bonding activities and celebrations to boost team spirit.
- Annual leave allocation for work-life balance and personal time off.
- *We are an equal opportunity employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity._

**Job Types**: Full-time, Permanent

**Salary**: From RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Holidays
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Retention bonus

**Experience**:

- Sales: 1 year (preferred)

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