Customer Relations Manager

4 weeks ago

Johor Bahru, Malaysia Ikano-Retail Full time

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

**Job Description**:
You will lead the team, which includes Checkout, Customer Services and Operations Fulfilment section to ensure that your department is fast and efficient for IKEA’s customers and cost-effective for the IKEA store. Establishing and retaining a life-long relationship with existing and new customers to drive sales growth and sustained long-term profitability by:

- Developing and delivering action plan for the store, communicating the agreed plan to the team and coach them in their action plans based on agreed goals and Key Performance Indicators (KPIs)
- Getting feedbacks from our customers and work with the team and other functions to make improvement for our customers by securing an easy buying process throughout the store
- Working with the Commercial Team to support commercial activities in converting visitors to customers and generate repeated store visits
- Using evaluated customers insights to build business plans and actions in order to continually improve how we work
- Ensuring the various service frontlines are appropriately staffed at all times of the day and that our aftersales care takes responsibility for resolving customer complaints effectively
- Operationally, you ensure fast and easy payment processes, clear customer guidance, and ensure we build strong customer relations over time by optimising the potential of our loyalty programs. Working with your team to improve efficiency and reduce waiting times for the customers.

**Qualifications**:

- You have at least 8 years of retail / customer service management experience, with strategic, analytical abilities and a strong passion in the home furnishing business
- You have people management experience
- Highly driven and enjoy working in a fast-paced environment and have a strong desire to work in a team-oriented work culture
- Have in-depth knowledge of local market business conditions and competitive environment and is passionate about growing business
- You are desired to take on responsibility, with good communication skills and a service-oriented mind with customers’ best interest at heart
- Proficient in computer skills; in Powerpoint presentation, Excel and Word. You are comfortable with interacting with people of all levels
- You are self-reliant and motivated with a proven ability to work as part of a larger team.
- Willing to work shifts, weekends and public holidays.

Additional Information

**Working with us has its rewards**

Wherever you work within IKEA Southeast Asia, you enjoy a wide range of benefits. Here are just some of them:
**IKEA discounts**

Co-workers are our most valued customers and are entitled to a 15% discount on any home furnishings and food sold in our stores, from the first day of work.

**Flexi benefits**

We offer flexi benefits to cater our co-workers who are in different life stages with differing benefits needs. Within an annual Flexible Spending Account, co-workers can claim against dental, optical, fitness memberships or classes, vaccination or immunisation, non-insured outpatient medical expenses, health screenings, health supplements, IKEA purchases, health aid & equipment and mental health.

**Maternity and paternity leave**

We give mother four consecutive months of maternity leave and father receives four weeks of paid time off after a baby has arrived to help share the joys - and responsible - at home.

**Gifts**

We enjoy special occasions together and give tokens to mark birthdays, marriage and the arrival of a baby. We reward loyalty through our Long Service Awards/

**Work environment**

As home furnish experts, we take pride in providing inspiring workplaces that showcase IKEA products and create a relaxed, open atmosphere where we work side by side.

**Incentive plan**

All co-workers may earn an annual financial reward when we meet our shared business objectives.

  • Customer Relations Manager

    4 weeks ago

    Johor Bahru, Malaysia IKEA Full time

    **Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...

  • Customer Relations Executive

    3 weeks ago

    Johor Bahru, Malaysia Agensi Pekerjaan Kujaya Sdn Bhd Full time

    **Duties and Responsibilities** 1. Be the window on the liaison for the customer requirements and Operation. 2. Ensure all changes in the existing contract / agreement are reflected to the customer quotation and operational flow. - additional is charged and ensure completeness. 3. Liaison on the customer and team on the audit andrevert on the informtion /...

  • Customer Relations Executive

    6 days ago

    Johor Bahru, Johor, Malaysia Agensi Pekerjaan Kujaya Sdn Bhd Full time

    Duties and ResponsibilitiesBe the window on the liaison for the customer requirements and Operation.Ensure all changes in the existing contract / agreement are reflected to the customer quotation and operational flow. - additional is charged and ensure completeness.Liaison on the customer and team on the audit andrevert on the informtion / findings and...

  • Customer Relations Executive

    4 weeks ago

    Johor Bahru, Malaysia MSTS Asia Sdn Bhd Full time

    **WE ARE HIRING**! FOR OUR TRAINING CENTRE IN **PASIR GUDANG, JOHOR BAHRU** **MSTS ASIA** is a member of **RelyOn Nutec**, with headquarter in Copenhagen, Denmark who today are **recognized as the world’s largest provider of specialist safety training** for the offshore, maritime and renewable industries. Each year, we provide the most realistic and...

  • Customer Relations Officer

    2 months ago

    Johor Bahru, Johor, Malaysia Ikano-Retail Full time

    Company descriptionThe IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of...

  • Customer Relations Officer

    6 days ago

    Johor Bahru, Johor, Malaysia Ikano-Retail Full time

    Company DescriptionThe IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of...

  • Customer Relations Officer

    6 days ago

    Johor Bahru, Johor, Malaysia IKEA Full time

    Job ID: REF4892ODate posted: 20/02/2024Company descriptionThe IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious...

  • Customer Relations Executive

    6 days ago

    Johor Bahru, Johor, Malaysia MSTS Asia Sdn Bhd Full time

    WE ARE HIRINGFOR OUR TRAINING CENTRE IN PASIR GUDANG, JOHOR BAHRUMSTS ASIA is a member of RelyOn Nutec, with headquarter in Copenhagen, Denmark who today are recognized as the world's largest provider of specialist safety training for the offshore, maritime and renewable industries. Each year, we provide the most realistic and valuable training to thousands...

  • Customer Service Relation

    3 weeks ago

    Johor Bahru, Malaysia JTC CONCEPT SDN BHD Full time

    **Responsibilities**: - Assist customers with product/service information, pricing, and appointment - Resolve customer complaints and issues efficiently and effectively - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure excellent customer service delivery - Identify and escalate priority...

  • Customer Relations

    4 weeks ago

    Johor Bahru, Malaysia Knight Frank Property Management Sdn Bhd Full time

    As a **Customer Service Officer**, you are responsible to: Welcoming residents upon entrance - Handle walk-in and call-in enquiries at reception counter - Assist in operations of the building - Handle registration counter / helpdesk - Assist in distribution of letters / circulars **Requirements**: - 1-2 years' experience in relevant customer service role -...

  • Customer Service Relation

    6 days ago

    Johor Bahru, Johor, Malaysia JTC CONCEPT SDN BHD Full time

    Responsibilities: Assist customers with product/service information, pricing, and appointment Resolve customer complaints and issues efficiently and effectively Maintain accurate records of customer interactions and transactions Collaborate with other team members to ensure excellent customer service delivery Identify and escalate priority issues to the...

  • Online Customer Service Relations

    6 days ago

    Johor Bahru, Johor, Malaysia HAPPY DENTAL SDN BHD Full time

    As a Dental Customer Relations professional, your primary role is to ensure excellent customer service and patient satisfaction within a dental practice. Your responsibilities may include a range of tasks related to managing patient interactions, administrative duties, and maintaining a positive and welcoming environment;- Appointment Scheduling - Patient...

  • Online Customer Service Relations

    3 days ago

    Johor Bahru, Malaysia HAPPY DENTAL SDN BHD Full time

    As a Dental Customer Relations professional, your primary role is to ensure excellent customer service and patient satisfaction within a dental practice. Your responsibilities may include a range of tasks related to managing patient interactions, administrative duties, and maintaining a positive and welcoming environment; - Appointment Scheduling - Patient...

  • Customer Relation Executive

    3 weeks ago

    Johor Bahru, Malaysia Premission Power Sdn Bhd Full time

    **Opportunity Overview**: Embark on a journey towards a bright and fulfilling future in your career with the role of _Customer Relation Executive_ at Premission Power Sdn. Bhd. This position serves as a gateway to exciting possibilities within the paint industry, offering you the chance to hone your skills, expand your knowledge, and carve out a successful...

  • Customer Relations Officer

    6 days ago

    Johor Bahru, Johor, Malaysia IKEA Full time

    Job ID: REF5110FDate posted: 21/05/2024Company descriptionThe IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious...

  • Customer Relations Officer

    2 weeks ago

    Johor Bahru, Malaysia IKEA Full time

    **Job ID**: REF5042C **Date posted**: 18/04/2024 **Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and...

  • Customer Relations Officer

    2 months ago

    Johor Bahru, Malaysia Ikano-Retail Full time

    **Company Description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...

  • Customer Relation Executive

    6 days ago

    Johor Bahru, Johor, Malaysia Premission Power Sdn Bhd Full time

    Opportunity Overview:Embark on a journey towards a bright and fulfilling future in your career with the role of _Customer Relation Executive_ at Premission Power Sdn. Bhd. This position serves as a gateway to exciting possibilities within the paint industry, offering you the chance to hone your skills, expand your knowledge, and carve out a successful path...

  • Customer Relations Officer

    6 days ago

    Johor Bahru, Johor, Malaysia IKEA Full time

    Job ID: REF5042CDate posted: 18/04/2024Company descriptionThe IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious...

  • Customer Relation Representative

    6 days ago

    Johor Bahru, Johor, Malaysia Demant Malaysia Pte Ltd Full time

    Roles & Responsibilities Attend to customers both walkin and appointments at the branch and engage and establish rapport with customers during waiting time Follow up with customers via calls e.g. reminder calls on their appointment, followup calls with customers on hearing aids usage, KIV cases, birthday wishes etc. Responsible for administrative duties,...