Courier Service Assistant

2 weeks ago


Bangi, Malaysia Penerbitan Pelangi Sdn. Bhd Full time

**Responsibilities**:

- Assist with parcel sorting according to delivery areas in the receiving warehouse.
- Assist customer to resolve their issue related to their orders.
- Manage enquiries from Lazada, Shopee & Facebook for Best Express.
- Complaint management by working closely with internal and external parties for effective solutions to problems and ensuring customer complaints are issued and closed within 3 working days.
- Coordinator in handling order processing up to delivery.
- Maintaining all ISO related matters pertaining to Customer Service.

**Job Requirements**
- Applicants must possess minimum SPM or higher in any field.
- Fresh graduates are also welcomed to apply.
- **Applicants must be good with data processing software (e.g. Microsoft Excel).**:

- Applicants must have excellent problem solving, communication, professional and customer-oriented.
- Applicants must have professional working proficiency in Bahasa Malaysia & English.
- Ability to speak Mandarin is an added advantage.
- Selected applicants will work at Best Express, Wisma Pelangi, Bangi**.**:

- Working hours: Monday to Friday (8.00AM - 5.30PM), Saturday (8.30AM - 1.00PM).
- OT claimable.

**Required documents**

Pay: From RM1,700.00 per month

**Benefits**:

- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

**Experience**:

- Parcel Sorting: 1 year (preferred)
- Customer support: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa Malaysia (preferred)

Expected Start Date: 05/02/2024



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