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Guest Service Officer

2 months ago

Kuala Lumpur, Malaysia SOMERSET AMPANG (M) SDN BHD Full time

Provide friendly and courteous reception, mail and information, cashiering, guest relations and business center service at the Guest Service. Attends to guest needs and complaints effectively. Ensures smooth operations and maintaining the established code of standards, efficiency and professionalism set by Management. Provide Management with timely feedback and reports of daily occurrence, incidents and complaints. 1.1 Prepares for guest arrivals and departure at the Guest Service. 1.2 Perform check-in, check-out, and cashiering. 1.3 Set up apartments prior to guest arrivals ensuring that all guest requirements and instruments are fully met. 1.4 Assist the telephone operators in the daily operations when required. 1.5 Follow up on all guest needs and update the communication book and computer system. 1.6 Sort and check incoming mail, faxes for the guest and ensure prompt delivery to guest. 1.7 Provides business center service to guest, i.e. photocopy, facsimile transmission, confirmation of flights, tour bookings etc. 1.8 Orders newspaper requirements for the apartments. 1.9 Handles reservation enquires and conducts show apartment for walk-in guest. 1.10 Maintains and ensure accurate records and reports for the tokettes and cash float. 1.11 Attends to all telephone calls in a polite and professional manner as set by the Management. 1.12 Performs cashiering functions, night audits functions and daily closing duties. 1.13 Assist Lobby Security Officer with security surveillance by screening all in-coming guests. 1.14 Practice good housekeeping, security and safety habits at the lobby, front desk, back office, bar, lounge and kitchen areas at all time. 1.15 Reports all operating equipment faults for immediate rectification. 1.16 If deem in need, to assist in performing site inspection for potential guest. 1.17 Maintains guest confidentially at all times. 1.18 Meet and greet guests upon arrivals and departure at the front desk and Sky Lounge. To present welcome treatment i.e. welcome drinks, garlands etc. 1.19 Maintains a friendly and professional relationship with guests. 1.20 Attends to guest needs and resolve complaints effectively. 1.21 Participate and assist in all guest activities organised by Management. 1.22 Co-ordinate with other departments on guest requests, arrivals, departures and transfers. 1.23 Always address guest by name.
CREDO Building People. Building Communities. VISION To be a leading global enterprise that enriches people and communities through high-quality real estate products and services. MISSION Customers We create great customer value and experiences though high-quality products and services. People We develop high performing people and teams through rewarding opportunities. Investors We deliver sustainable shareholder returns and build a strong global network of capital partners. Communities We care for and contribute to the economic, environmental and social development of communities.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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