Guest Service Officer

5 months ago

Kuala Lumpur, Malaysia Agensi Pekerjaan Jobs Kreate Sdn Bhd Full time

Job Responsibilities:
1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This applies to physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.

2. Greets all guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, taking the time to understand all requests in detail. Responds to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively.

3. Always ‘Looking the Part’ the Guest Services Officer plays a key role in being the first impression for the brand and our guests. Through effective ownership and by taking initiative to ‘Own the Problem’ the Guest Services Officer will whenever possible seek to take accountability for delivering outstanding problem resolution.

4. Responsible for being a determined and focused performer in a team of empowered Guest Services professionals who will strive to deliver focused and extraordinary customer service in accordance to Guest Services Vision and Mission Statement. Taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Through maintaining knowledge of all guest ratings and comments assists in maintaining a culture throughout the Guest Services team for owning issues and resolving to the full.

5. Maintains current knowledge of all ship’s regular events and special functions by reviewing all available data in order to provide guests with accurate and up-to-date information to answer questions and handle any special requests.

6. Provides cash and guest account services at the Guest Services desk such as accepting cash payments, cashing personal or Traveler’s checks or exchanging foreign currencies. Follows established procedures to maintain, safeguard, balance and reconcile, assigned cash float. Assists guests during boarding and departure process, including establishing onboard credit, selling and printing Explorations Tickets and closing of guest accounts.

Hiring Requirements:

- Minimum one-year experience in a customer contact position within the hotel field or related industry.
- Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
- Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
- Ability to communicate tactfully with guests, department heads and shipboard.
- Completion of high school or basic education equivalency preferred.
- Ability to Speak Mandarin

**Job Type**: Contract
Contract length: 6 months

**Salary**: Up to RM9,900.00 per month

**Benefits**:

- Meal provided
- Opportunities for promotion

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or willing to relocate with an employer-provided relocation package (required)

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