Process Improvement Specialist

7 months ago


Kuala Lumpur, Malaysia Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Identify areas where process improvements can be made across the organization, and work with cross-functional teams to develop and implement improvement initiatives.
- Analyze existing processes to identify inefficiencies, redundancies, and areas where improvements can be made.
- Develop process maps and documentation to help teams understand current processes and identify areas for improvement.
- Work with technology teams to identify opportunities to automate processes and reduce manual effort.
- Develop and implement metrics to measure the success of process improvement initiatives, and communicate progress to stakeholders.
- Provide training and support to teams to help them understand new processes and tools, and ensure that changes are implemented effectively.
- Stay up-to-date with industry trends and best practices in process improvement.

**Requirements**:

- Bachelor's degree in a related field or equivalent work experience.
- 3+ years of experience in process improvement or a related field, preferably in a large organization.
- Strong knowledge of process improvement methodologies, such as Lean Six Sigma.
- Excellent analytical and problem-solving skills, with a demonstrated ability to identify areas for improvement and develop effective solutions.
- Strong communication and interpersonal skills, with a proven ability to work with cross-functional teams.
- Experience with process mapping and documentation tools, such as Visio or Lucidchart.
- Proficiency in Microsoft Office and other data analysis tools.
- Certification in Lean Six Sigma or other process improvement methodologies is preferred



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